LaherbReviews of laherb.com

Never received information on shipping. I have sent emails to the support line with no response. I called and left voicemails. It has been over a month. I want a refund.

I placed an order in mid-February - the website said 1-2 business days to ship. I emailed at the beginning of March to ask about my order. No response. Finally got an email a couple of weeks later saying they were backed up and having shipping delays. I asked that my order be canceled. No response. Sent another email requesting cancellation. No response. I have already been changed for my order (over $200) and at this point will probably have to dispute the charge.

I placed an order Feb. 9th. An email was received saying it was shipping shortly. I sent an email Feb 22nd inquiring on the expected shipment date since I still had not received an email with tracking. I received absolutely no response. I then followed up in a few days with a phone call and was told it would be going out within the next week. It is now March 31st I have still not heard anything nor received my order. I am going to call them today and tell them I want my almost $100 refunded. I had ordered from them when the LA fires were ravaging the area and thought I would try to support a small business. I have seen a few people praise them but also this same complaint about no communication and no shipments made. Against my better judgment I dismissed those reviews. My mistake! Do not buy from them unless you can do it in person!

I ordered Jan 3rd and just today received my order (March 25). No communication was ever initiated by LA Herb. I called multiple times, no answer. When I finally got through mid February, I was told it would be mailed out. I waited- nothing , I emailed and called several times again. When I was finally going to cancel my order and request a refund- I was told that miraculously my order had been mailed out the day before. It took a week to get here.

Did my first order on March,11. Still nothing. No tracking shipping. Its been 2 weeks now. Customer service dont reply. Stay away SCAM website.

I never got the bee balm I ordered. It was my first time purchasing so I only spent 28 dollars. I emailed them and tried to reach out to customer service but they never got back to me. I wouldn’t buy again. I’m gonna stick to Etsy.

top tier quality. great service and i will buy from them again it did take 2 weeks to receive but they let you know in advance. that they are real busy so just be patient.

Do not order from this company. Thankfully, I’m only out $20 from a small order, but I can confirm all the other reviews are true. You will not receive the product, the customer service is not great and all around this experience has been a massive disappointment. I don’t know if they really are a small business struggling with order fulfillment or if it’s a scam job, but either way you will not get your order and it’s a huge waste of time and money. Also, advertising a bunch of “coming soon” products while apparently struggling this hard to fulfill existing orders is questionable at best. Shady, immature business practices with very unhelpful people. You can try to ask for a refund but it’s unlikely you’ll get one. This is a reminder to myself and anyone else reading, always check reviews first even if the site seems legit.