LadypromdressReviews of ladypromdress.com

Very bad customer service ! They literally intentionally held my dress along with nasty emails they sent me ! I won’t purchase dog food from these folks if they sold it ! People, it’s plenty of other websites that sell beautiful dresses. Do business with a legitimate company with great customer service . This by far has being my worst experience ever with a purchase online . I paid these folks my money + rush shipping and I had to beg for my dress ( my experience was horrible) I have about 20 emails going back and forth with these crazy folks And they won’t give my my money back ! I file a dispute with PayPal about this matter and the company email me and said, “ we will not send your dress until you remove the complaint ( I paid them on the Dec 23 + rushing fee ) I even closed the case through PayPal and sent them this info and they still delayed my dress And sent taunting emails ! Just a bunch of nonsense … never again and I hope if you reading this email take heed and advice and shop elsewhere!

I ordered the dress and paid rush shipping on 12/5/22, date if the event was 12/17/22, the dress arrived on 12/14/22 as promised. It was beautiful and fit my daughter perfectly!! It looked exactly like the picture and everyone at the pageant was in awww of the dress! My daughter won the title Miss Covergirl 2023, best evening gown and best interview!! This was her first pageant and the judges now want her for more we will definitely be ordering again!!

Do not buy any dresses from these people. I sent the exact measurements for my daughter’s homecoming dress not only was it damaged it was four times smaller than I ordered. I asked for a refund they recommended I went to a local store to get it repaired. Absolutely awful

I will start with saying I should have read the reviews on this site before ordering! Only read reviews on their site. They were fast with replying to me just after ordering and after it came…because I asked to return it. I ordered a size 16…did not ask for custom. They asked me to send measurements which I did but still explained I wanted a size 16…no custom as I could do that if needed. I also asked if they had free return in which I got a reply that stated “yes we do have free return”. Got the dress pretty quick and the fabric in the top was stiff making a gap between shoulders and straps of at least 2 inches when sitting down. I asked to return it and they said I couldn’t because it was custom made. Snap shot of emails and as then sent to them including the one they said free return! Reply was well it was custom made and would cost to ship it back. They offered $30 on a $200 dress! I will continue to fight with them and PayPal. DO NOT order anything from them! Scam!!

This weeding dress is absolutely beautiful order custom and it fits me perfectly and the quality exceeded my expectations. Got lots of compliments

OMG I Absolutely Love my Daughter's Prom dress she looked amazing we did some alterations to the dress but it still turned out amazing the service that we received was excellent top tier I got my daughter's dress in about 2 weeks after I sent her measurements everything fit great the dress looked perfect I would definitely recommend them I don't know how to add the picture on here

I placed a rush order. Moral of the story, it never came. They even give me a tracking number in which the dress never left Beijing. They constantly emailed me to send the dress(the dress I never received) back or the we’re going the police on me. I really wish I can post screenshots of how unprofessional they are! DO NOT ORDER FROM THEM!!

The dress advertised on the website that I ordered does not match the dress that I received at all. Poor quality. Poor workmanship. They rush you via email asking you to give custom measurements even though you choose your proper size when you placed the order. Than they ask for more payments for custom sizing and insist you give the details through sending you multiple emails pressuring you to give the details. What they send absolutely does not match what’s advertised. Than they refuse a refund because they say the dress was custom fit. The custom fit is their excuse to not provide a refund. Nothing custom about this dress except this company is accustom to lying. The quality of what was sent is a dress at a value of under $20 USD. I will never use this shop again and I don’t recommend this place.