Montoya C.
DO NOT BUY FROM LADY JACKETS
DO NOT BUY FROM LADY JACKETS – HORRIBLE SERVICE AND POSSIBLY ILLEGAL PRACTICES! Wouldn’t even give it one star! My experience with Lady Jackets was beyond frustrating and may have violated consumer protection laws. I ordered jerseys that were promised to be delivered in a timely manner. Not only did the jerseys never arrive, but I had to call multiple times just to get any updates. I waited over three months to hear back, and even then, the company failed to provide any real resolution. When I finally reached out to request a refund, the situation only got worse. I called the company nine times, and every time, they gave me the same runaround. They claimed they would send an email to start the refund process, but I never received any communication. I was told to wait “two hours” for an email, then “24 hours,” but nothing ever came. After all that, I never received the refund I was entitled to. Lady Jackets’ actions—or lack thereof—may constitute fraudulent practices under consumer protection laws. They failed to deliver the product as promised, refused to process a refund, and gave false assurances that the matter would be resolved. This is not just poor customer service—it’s a potential violation of the Fair Credit Billing Act and other laws designed to protect consumers from deceptive practices. If you’re thinking of buying from Lady Jackets, DON’T. They are unprofessional, unresponsive, and unreliable. Save yourself the frustration, wasted time, and financial loss by taking your business elsewhere.