LadyjacketReviews of ladyjacket.com

DO NOT ORDER FROM THESE PEOPLE!! Buyer beware!! I placed an order awhile ago and still haven’t received it nor has the communication with customer service been valid. I’ve been emailing customer service(a few weeks now) and they reply with wrong order numbers and shipping information that isn’t even valid to my order. Tried calling customer service but no reply and it goes to a ‘google’number. Now their reply is automated stating is busy!! I refuse to wait any longer and have requested my money back from my banking company. If I’d seen these reviews before purchasing I wouldn’t have ordered from them. These bad reviews are on point! They don’t deserve the one star I had to put! DO NOT ORDER FROM LADYJACKET!!!!

I haven’t even gotten mine yet but feel the need to praise these people. I’ve heard from other the quality is great- and like everyone here I ordered and it’s taking a long time. I emailed and asked about it- mainly bc my tracking info reads like the item was simply never sent- and they got back to me so quickly and kindly. They explained they use third party shipper so the USPS tracking I received is simply awaiting that shipper and needs to clear the proper channels like any other time you buy foreign made goods l! Looking forward to getting if soon and will report back.

I ordered almost a month ago. It said delivery on Dec 9th and still have not received it. I also have not received any shipping confirmation as of now.

I placed an order 11/6/24 and received tracking info 11/13/24; since that day that package havent had any activity. I emailed them and complained and was told to give it more time. It has been a month still no jersey and now they aren't responding to my emails so I have to dispute the transaction update: I received my order 1/2/2025 2 months later; I was told to be patient it was being embroidered just for it to arrivw sublimated, discolorated and poor quality. I will never order from this company again

Ordered my jersey 1 size larger as recommended now I’m just waiting for the process to exchange my Big ass Jersey. Customer service asked for the measurements, I gave it to them with pictures and all still no reply. Usually customer service is good but this company is definitely lacking in this field. Just need an exchange please!

Ordered jersey on 10-31-24. I knew it would take a while to ship, I figured 2 months was enough time for Christmas delivery. I waited a month and the website indicated it was still processing. I contacted LadyJacket on 11-30-24 and they said the item was in the shippers hands. They then told me the item was delivered 11-30-24, I asked for proof of delivery. They sent me proof that the item was delivered to the wrong city and state, then they provided proof of delivery to a different wrong city and state. Every time I respond to them they send me more conflicting delivery information while the website is showing the item is still in process. I do not believe I will ever get this item and asked for a full refund. Today is day 10 of daily communication with this company and I am just getting the runaround. Update. After 16 days of communication, Ladyjacket finally provided me with the proof of delivery I requested. They did provide a picture of the delivery which helped in trying to locate my package. If they would have sent this initially i would have no complaint. As information the website is still showing that the order has processed. I would advise to order at your own risk.

Don’t order it’s a scam!!! They never sent the product took my money won’t return my call! I’m having someone look into it! I never got a return! They stole 80$ from me!!!!

deeply regret ordering from LadyJacket. I purchased a custom jersey for my late mother’s funeral, an order that was incredibly meaningful to me and time-sensitive. Despite placing my order well in advance, the delivery date was pushed back multiple times without any proactive communication from the company. When I contacted customer service, I received copy-and-paste responses that provided no real answers. I was eventually given two tracking numbers with conflicting information—both with the same processing date but originating from entirely different states. Now, they’ve claimed to transfer my package to another courier, further delaying the delivery to a time well beyond when I needed it. The funeral has passed, and I still have not received the jersey. Even worse, LadyJacket has refused to cancel my order or issue a refund, despite failing to meet their promised delivery timeframe. This company has shown a complete lack of professionalism, transparency, and empathy during an already difficult time. I would strongly advise against ordering from LadyJacket, especially if your order is time-sensitive or meaningful. This experience has been nothing short of heartbreaking and frustrating.