LabReviews of labcorp.com

When I showed up for my appointment, the reception area was tiny and over filled. Not sized for the volume of patients. And, it was filthy. Like, I didn’t want to touch anything filthy. This for a lab. The receptionist couldn’t confirm my order. I gave her the requisition number. She refused to look it up via the order number and told me to send my paperwork so a king obscure email written on a slip of paper taped to a wall. After email was rejected by their server twice, I wrote down the requisition number and handed it to her. She refused to take it or look at it. She demanded my phon, I showed it to her(the order), and she insisted I hand he my phone. Nah. I think not. At this point, she tells me to sit down. I ask her three or four times if she sees my order and then she finally responds yes. Super pleasant at every step. 5 minutes later, she asks for my credit card? What for? This is covered by my insurance at 100%, in network. No, I have to charge you for it, and if they approve, we will refund. Nope. That’s not how am In-network lab works. I offer her my insurance card, so she can cerify. No, I need your credit card. This isn’t a credit card. No kidding. You are definitely not getting that. I have no choice but to leave, without my labs. Possibly with a new communicable disease, though. Waste of 90 minutes of my life. There are other lab companies.

I am a labcorp employee. I had to have some labs drawn after a 5 day hospital stay. I was greeted promptly and professionally, and had the pleasure of meeting my front desk representative and my Tech. Antoinette. She was conscientious and professional, as well as patient and gentle. I visited the Abington site at 1151 Old York Road suite 102. Abington Pa. 19001

What went wrong: 1) Received email indicating the wrong location 2) No one at the front desk could confirm appointment 3) Overcrowded small waiting room 4) Unhelpful receptionist 5) Place was dirty 6) Inadequate room signage 7) No wash sink in restroom 8) No place to call to confirm appointment or location.9) Door had no door stop - door hits wall. Other than that, a "wonderful" experience.

Went there, early 6 AM no appointment, and signed in waited maybe 10 minutes, they called me in. Vanessa was SO nice, even at 6 AM. I had NO problems, all the staff was very nice. Yes I have been there before and same experience. NO problems at all. Very cean!

Spent 2 hours on the phone with customer service, being connected to at last 7 people who could not assist with my request. My minor child got blood work done at one of their locations in Arizona, however guardianship was not verified. A non-guardian took my child to the lab, wasn't verified and LabCorp customer service cannot share the medical notes indicating the date, confirm who took my child, nor have any documentation of the appt itself. When requesting to get my daughters results affiliated to my portal account, again LabCorp customer service could not assist. My last call with customer service (day 2) lasted 30 mins in which they hung up before I could get answers. As someone who works for a large enterprise health insurance company, this is unacceptable practice. As a mother, this practice is shameful and should have protocols in place to ensure guardianship is verified and have a medical records request process since this is expected to be stored within their medical record system, or EHR.

Apparently having a reservation is meaningless.

In my wife’s most recent visit to Lacorp for comprehensive viral load blood work panel of tests, the check in failed to bring up the order from the online requests. As a result a TB draw and test was done which was not ordered. We had to return on the 8th of March to get the proper order fulfilled.

Very disappointed with LabCorp! Saw my podiatrist and I needled to have labs drawn before starting a medication. I called the LabCorp location closest to my house. No answer and unable to schedule an appt at this location. Location # 2. The 1st appt available was almost 3 weeks after my Dr's appt delaying treatment. I received an email 2 days before my appt and confirmed it. The morning of my appt I arrived early as they requested. Upon getting to the door I noticed a hand written sign requesting patients to go to another location due to flooding. This 3rd location was at least another 30+ minutes away. Needless to say I did not go there. It would have been considerate and professional to call or email me. STAY AWAY!