LabReviews of labcorp.com

Labcorp has lost my test. I will be checking with my health insurance company to make sure it wasn't processed. I have emailed twice for a test that was taken 4/28/2023. I had two separate scripts and only one was processed. They were quick to remind me when I owed them for a past test, which is the joke of this. I would appreciate if they only give me the test so I can actually follow up on a VERY serious medical issue that the test was for. They are afraid to respond, that it was lost, so I'm not getting any response back.

I had bought a test from the Labcorp website on Thursday May 11th, 2023 and then called the contact number on the Labcorp website and scheduled a 9am appointment for Tuesday May 16th, 2023 at this Labcorp facility inside of the Walgreens. I received a confirmation email, as well as, a schedule request number and appointment number. I show up at 9am and check in at the kiosk and wait patiently. About 30 minutes later, I ask the lab tech about how long until my name will be called because I had a 9am appointment and have been waiting for over 30 minutes (I showed her my confirmation email). She told me that she didn't have an appointment for me in their system, but will have someone look into it. About 15 minutes later I still have not heard back from any of the lab techs. I walk back up to the Labcorp door and ask if they found anything. She told me someone is looking into it (but how long does it really take to look into something of this matter). I then ask to speak to the person "looking into this". The lab tech brings me into their room and ends up calling their Labcorp headquarter's number and then hands me the phone. I explain the situation, give my schedule request number, and the lady on the phone says she will have my orders for the test "sent right over". In my head, this should take maybe like 5-10 minutes. I wait back in the waiting area and 40 minutes go by, still no word from any of the lab techs. It's 10:40am now. I advised the lab techs earlier that I was going to have to leave for a work meeting at 11am so I tell them again at 10:40am. I come back after my work meeting at 11:45am and ask the lab techs if they have received my test order papers yet, still nothing received. I ask the lab techs if they could call their Labcorp headquarter's back and see what is going on. I wait 10 minutes and no word from the lab techs. I call the customer service number for Labcorp and the guy that answered (David Orzoff) was the same guy who scheduled my appointment last Thursday. David asks me to hand the phone to one of the lab techs. David gets the email and fax number of the lab techs and emails/faxes my test order forms over in 5 minutes (David Orzoff was very helpful). They finally get my order forms around 12:10pm (over 3hrs after my original scheduled appointment time). I wait patiently for them to call my name, but they keep calling other people's names one after another. I wait 30 minutes and my name is still not called. I ask the lab tech when they will call my name and she says "I have other appointments I have to get to"... I've been waiting for almost 4hrs and she tells me she has other appointments first (people who have been waiting for like 5 minutes). Finally, around 1:10pm they call my name and I get my test taken care of (my test was a simple swab and took like 10 minutes to be completed). I finally leave the Labcorp around 1:30pm, over 4 hrs past my 9am appointment time. Even though I was very upset, and I mean very very upset, I remained calm and understanding through this whole frustrating situation. Yet, there was no apology or empathy given towards me through this whole encounter. Not to mention, I was there with my 1.5 year old son this whole time trying to entertain him inside of a Walgreens. I am very very disappointed with the service and wish I could rate it lower than 1 Star.

Today 05/15/2023 I have called 3 times for the results of my laboratories, which I did in HIaleah, FL on 10/05/2023, the Dr gave me a single last name and I spoke with a representative who left me on hold for 10 minutes and he told me that in 30 minutes they would put it in my account that was at 10:30 am, at 2:00 pm I called again and the representative treated me very badly, however he took the data and told me I would soon be in my account at 2:30 pm. I called again and a lady in very bad taste answered me and had no desire to resolve my problem... at this moment it is 09:16 pm and I do not have my results

Showed up on time for my 7AM appointment. Technician arrived at 7:10, did not say a word, went inside her office and closed the door. At 7:20 I knocked on the door, she came out and when I asked what was going on, she said she told her supervisor, she was going to be late. No respect for patients that have not eaten and have work schedules. Labcorp has my phone number and email. Why was I not contacted? Why did the technician walked by me and did not address the issue? When I told her I could not wait and had to leave, she said sarcastically, Than You. What an awfull experience.

This is in Midland,TX. We normally get our lab work done at our family physician's office. They draw our blood and send it to be tested for whatever the case may be. The price for this is always and only $30. Recently the lady that draws the blood quit or something. So the Dr. sent my wife to lab corp. For the same blood work as always. They tried to charge us $225!! And the workers there are horribly rude to top it off. I refuse to pay that bill, we will NEVER pay that bill. My Dr informed me that those test cost $3. That's all they cost to run those test. I was furious 😠 😡 Lab Corp is nothing but a giant scam and crooks. I hope the owner of lab corp reads this post.

I am giving 1 star because 0 stars cannot be given. They literally lost my son's Bloodwork, or lab results. He needed his Hepatitis B titers measured for graduate school, and went to Labcorp, and they lost the test results, blood, etcetera. They simply cannot find the specimens. How does that happen? Customer service is non-existent at this place. They simply do not care, and are very nonchalant about this occurrence. AVOID at all costs! Go to Quest!

Thanks Morella , you do your job very quickly and professionally!

I submitted samples per their instructions (6 total). They told me they did not receive one of the samples. They were all in the big bag they gave me to return them in. I had to do a 2nd one for that test that they lost. I was billed for both tests and when I went to dispute the 2nd charge they told me it was for a different test. It was not. I will not use them again.