LabReviews of labcorp.com

I recently visited the Lab Corp location at 900 Glades Road, Boca Raton, Florida for routine blood work. I was quite impressed with the two Lab Corp employees, Portia Ferguson and Octavia. Both of them were quite professional, conscientious, very courteous, friendly, very patient and knowledgeable. They also displayed a great degree of integrity. They truly deserve a special bonus check.

I paid a $9.33 bill on April 20, which my bank sent an electronic payment. I kept getting past due notices so called. I was told it would take at least 30 days for the payment to be processed. Two month later I received a collection notice. I called and gave them proof my bank had paid in April. They could not find that payment. The answer was wait another week. Really?? I paid it again with my credit card but now they own me $9.33. They said they'd send the info to another dept to try to trace the payment. Somehow I doubt they will even try.

I made an online appointment 6 weeks in advance. I was prompted to enter all my insurance information. Appointment was accepted and confirmed. When I arrived, I tried checking in with the QR Code supplied in my confirmation email. Scanner did not respond to QR Code - I had to re-enter my personal data and driver's license at scanner. When my name was called to go in, I was told ONLY THEN that Lab Corp doesn't accept my insurance and I would have to pay their fee for the labwork. I declined and left - upset. I'd like to know why my insurance information was accepted when I made the appointment.

Worst customer service I’ve ever experienced..they are so unhelpful and act as though it’s a bother to them to even speak with me. And it’s not just one service representative…it’s been on multiple occasions

I sent a lab specimen (a cup full of 15” roundworms) to be tested. I had evacuated the worms the previous morning and refrigerated them until I could get to Patient First to have them tested. The Lab Corps results came back negative for parasites and/or parasite eggs. Also, the previous year, I went to Patient First to test my stool for parasites/eggs and that test also came back negative. Clearly, Patient First and Lab Corps are not doing their job. I’m not paying for the latest lab results, either. Last, I’d have to get my lab results to provide the exact date, but the date provided is an approximation. Parasites are the primary cause of most (if not all) cancer, so both Patient First and Lab Corps are both engaging in willful negligence and attempted murder.

I have contacted Labcorp multiple times about a bill from November 2022 that my insurance paid IN FULL. Despite my insurance contacting them and sending them the EOB showing zero balance, they continue to send us bills for the FULL AMOUNT, not even reflecting what my insurance paid. I have contacted them MULTIPLE times and they say they will change the account balance to zero to reflect the EOB but it never happens. Do NOT use labcorp. they are very unethical and disorganized. You will spend lots of time disputing billing errors. This is an absolute nightmare.

Labcorp was going to send my account to collections despite receiving payment from my insurance company that left my billing balance at zero. Billing department representative was also extremely rude and unhelpful. Had to call my insurance company and have them call Labcorp to get the issue resolved. Even when insurance company was on the line with me billing representative was rude until Aetna threatened to file a provider report. This company should not be providing medical services.

The MLK one in Tampa so unprofessional. Made appointment and received multiple confirmations reminding me and sending instructions, just to drive all the way there and see a sign in door that they are “temporarily closed”?