LabReviews of labcorp.com

Tried to pay a bill by calling in. Had statement in hand but they could not find me based off of any of the information on the bill. Horrible customer service.

This business' billing department is either fraud or extremely incompetent. No idea why my doctor's office switched to labcorp, but I am getting fed up and thinking of hiring a lawyer at this point. This is the third time I get an invoice for full payment of a lab test, although I have premium PPO insurance, and although it was paid in full by my insurance. Called labcorp billing department, first they couldn't find the invoice number, this arrogant woman asked me to repeat the number for 4 times, then spell my name, repeat birthdate, phone number, address, put me on hold, then told me she found the invoice and it was paid by my insurance but then they reversed the charge and took the money back. ?!? Called back my insurance, they told me there was no such thing, the claim was finalized, invoice paid, and they would never reverse a charge, that was ridiculous. Insurance lady opens a case to investigate why labcorp is claiming they took the money back, as that was unacceptable. She tells me to call labcorp and ask them to contact my insurance to discuss the invoice payment, and provide evidence it was not paid. Called labcorp back again, on hold again, cornelia answered and sounded like I bothered her while she was enjoying a pizza and some vodka in front of the TV. Got through the same info spelling, repeating, address, phone number, name, date of birth, she sounded totally preoccupied with something else, could not find the invoice number, put me on hold, then she tells me there is a balance and I have to pay it. I am there explaining again that the insurance paid it already, she tells me it was not paid and I need to give them the date of payment and proof. I tell her that is not my business, they need to call my insurance and discuss this. She tells me she is not going to call my insurance and hung up. I called them back, was extremely upset at this point, britany answers, same arrogant voice and attitude ( no idea who these women think they are), and here we go again, name, address, spelling, invoice number not found, minutes on hold, found the invoice, tells me it was not paid by insurance. I am aggravated and told her that I did not appreciate them hanging up on me, the rude tone, and not even try to fix the problem, she talks over me, I am infuriated as I had spent the entire morning doing this, and she hangs up on me again. How to these people get hired, and why are they kept on jobs with this attitude? They treat people like trash, while getting paid thanks to those people. A year ago I got two invoices from labcorp of a few hundreds of dollars, that again my insurance paid in full. Had to call them a few times, and they told me I was a new patient and they didn't know I had insurance. ?!? I was not a new patient, and it clearly says I have insurance, but another labcorp employee back then didn't bother checking, they just sent me the bill. Few months after I received another bill for a couple hundreds, same aggravation, few phone calls, nonsense talking, impertinent attitude, finally they admitted it was a mistake. A week later I received this final notification for the same invoice, threatening that they would take further action if I do not pay the bill, and labcorp is going to deny service to me if invoice is not paid. Had to call them again, on hold, asked what was going on as I thought the issue was solved, another employee with this arrogant tone tells me, yes mam, ignore the invoice, have a good day, and hung up. No apologies, no explanation, just a continuous mess and mockery of the paying customers. Hire people with an ounce of intelligence and some basic common sense, who are capable to communicate in a civilized way. This level of rudeness and incompetence is unacceptable, they sound embarrassingly ignorant and uneducated, instead of polite and professional. I imagine they work from home and we bother them, hence the snapping back and lack of civility, but why does labcorp pays them for being totally incapable to do their job? Is there any managing of this department? Anybody hold them accountable for these mistakes and the rude attitude? Nobody needs the aggravation, stress and frustration from labcorp, and definitely we do not need to spend hours from work and our personal time to fight with your incompetent billing employees. Not to mention that charging somebody for an invoice that was already paid IS FRAUD!

Worst customer service. Tri cities WA….The women can’t come from behind desk to help with kiosk. Another patient had to help me because my license wasn’t scanning. Also can’t get through to find out if physician has released lab work to be performed. This will be the 3rd time I’ve tried to give blood for an appointment that is now in 2 days. What is wrong with the medical field in general. Dr office and this stupid Labcorp. I was so disgusted with that technicians over long lash extensions and inability to help someone. Care more about looking good than doing their damn job

I JUST RETURNED HOME FROM GETTING SERVICES FROM LABCORP in Sherwood Oregon I arrived at your Sherwood/Providence site shortly after 7 am. I was NPO and had just experienced a episode of a painful somatic aura without migraine. The technician, Shay, then told me there was no order for my blood draw. I pulled up the lab order on Providence My Chart and showed it to her. She said she had to have an order to complete the draw and that the office upstairs where I see Dr. Wendy Laborie, my physician, was not open until 8 AM. I asked her to contact someone which she said she did and they were not open yet. I then asked her if she could go to the Urgent Care desk a few steps from the lab and ask them if they could look my lab test up on their Providence screen and print out the order for her. She went off to talk with another technician, Carolanne. She returned and said she could not ask the Urgent Care staff for a copy of my order. Instead she told me I could go upstairs to Dr. Laborie's office and ask for a copy of the order and bring it back down and she would do the draw. Unhappily, I did go and get the order and return. Another technician, after a brief wait, called me to do the draw. No one ever said they were sorry that this was happening to me nor did Shay ever acknowledge I was there a second time. The new technician was matter-of-fact with me. She left me to complete a clean catch urine sample in the restroom saying, "once you're done place the sample in the cupboard and then you are free to go". Hmmm, Free to go, I thought. This is the second time Labcorp services have been poor in my case. I think Labcorp is not providing good quality care to Providence patients such as me. I will be passing this on to Providence Administration, my doctor, and will place it on social media sites so other clients will be prepared. Sincerely, Robert Renard, MSW

No access AT All of handicap people. No bathroom when you have to wait hours. It is dirty. LabCorp, Exton, PA

Went lab corp in Salem Oregon and was very disappointed with the lab told to draw blood in top of my hand as that works best every else listens and does that way when I have blood drawn but this lady would not listen to me said she had to take in my arm were the blood vessels are hard to find so I will not go back there if they. Won’t listen to the patient that knows what works very unprofessional

A 0 is more applicable. My 98-year old mother had blood tests taken after she'd fasted for 12 hours. LabCorp took the specimens, but although the labs submitted were from Baystate, the phlebotomist and I resolved the problem, and the lab results were to be sent to her Baystate doctor in Belchertown. THEY WERE NOT!! My mother's primary care physician has never received her blood test results. They were sent to another physician. I called to inform the phlebotomist that the doctor never received my mom's lab results. She claimed she would fax them after I gave her (again) the fax number to my mother's primary care physician. To this date, the doctor has received nothing!!! What bothers me is the incompetence of those hired to carry out duties that are far too complex. I would never trust LabCorp again or Research Drive's lab.

You need to put a warning on your site that waits will be one hour or longer. Being there at 7AM doesn't seem to help. You obviously can't handle the volume in Canon City, so I hope another lab comes in quickly. Try having your corporate people who make decisions from afar come sit and listen to the comments of a room full of people who are disgusted with the check in procedures (probably thought to be a good idea by corporate types too) and the lack of chairs and the ridiculous wait time. Scheduling an appointment doesn't seem to effect wait time, by the way. Try be customer friendly. Oh, the personnel are fine, just need to do corporate attitude adjustment.