KurvReviews of kurvpay.com

Absolutely horrible, they don't tell you all the hidden fees. very unprofessional. Half of the dashboard doesn't work. They keep a Rolling reserve that's extremely high and it doesn't even get used for chargebacks. Then when you close the account they keep the money for atleast 180 days. And if you get another chargeback in that time frame, it resets.

Looks good very helpful

I don’t recommend dealing with them at all. First of all, they advertise, that there is no monthly fee, or minimum transactions, or minimum monthly. (They also State that the process is rapid, absolutely not). I spent the whole week on nonsense details and detailed information sent to them. And then when they sent the contract, it was all filled up with charges and certain charges and new items that are not under it. You can see for yourself. (unfortunately there's no option to attach images here). Essentially, they state the conditions verbally and in ads, but on the final step (contract). They just pile up a bunch of charges, that were never discussed or advertised. What a waste of time, a whole week getting nowhere.

We had to make a processor swap suddenly and the Kurv/Payment Cloud team made it fast, and easy to get up and running. Special thanks to Allie at Kurv for excellent support and working to help us keep our existing gateway!

Surprise fees, a promised reimbursement, and a supervisor nobody can reach. My experience with Kurv Merchant Services has left me feeling scammed. After reviewing my bank records from October 2025 through October 1, 2026, I want answers about the charges and my money back for every improper deduction. Here is what I found after accounting for identified returns: • October 2025: $0.20. • November 2025: $50.68. • December 2025: $54.59. • January 2026: $77.62. • February 2026: $129.42. • March 2026: $101.77. • April 2026: Three attempts of $172.42 each, all returned. • May 2026: $182.98, plus a separate $99 chargeback. • June 2026: $146.52, plus a separate $14 adjustment. • July 2026: $97.43. • August 2026: $126.35. • October 1, 2026: $418.17 shown as pending in my screenshot. September is excluded because I have not yet reviewed that statement. The records reviewed show $1,080.56 in posted debits after returns, plus $418.17 pending, totaling $1,498.73 under dispute. My processing activity decreased, yet the charges increased substantially overall. The October 1 debit alone was more than eight times November’s $50.68 charge. Then, during a call several days ago, a representative told me I had been charged $50 for being “noncompliant.” This was the first time anyone had explained that charge to me. When I signed up, nobody explained the compliance requirement or the consequences of failing to complete it. How do you sell a business your services, fail to clearly explain a requirement that carries a fee, and leave the owner to discover it nearly a year later while questioning deductions? I have since completed the compliance process, and a representative told me I would be reimbursed. But when I tried to follow up on that promised reimbursement, I got another runaround. I requested a supervisor and was promised a callback within 24 hours. Nobody called. When I called the next day, I was told a supervisor would contact me whenever one became available. No date. No timeframe. No resolution. You could charge my account, but now that reimbursement is being discussed, I cannot get a supervisor to return my call. That is unacceptable. I demand that Kurv Merchant Services honor the reimbursement I was promised and refund every additional amount determined to have been improperly charged. I also want an itemized billing history showing when the $50 noncompliance fees were assessed, how many were charged, and where those fees and requirements were disclosed. I am tired of excuses and broken callback promises. Small business owners should not have to chase a company repeatedly to understand deductions from their own accounts. I intend to file complaints with the Attorney General’s office and the FTC, contact my elected representative, and explore my legal options. Based on my experience, I would not recommend Kurv Merchant Services to another business owner. Honor your reimbursement promise. Explain the charges. Return the money improperly deducted. Enough of the runaround.

There was no wait time for someone to pick up and offer help. MERRELL was extremely helpful and very knowledgable about the system and able to help me with solutions. Thank you MERRELL!!!

Fast and easy

Richard was very helpful and courteous in helping me.