KurvReviews of kurvpay.com

Merrell was very polite, fast, efficient and willing to help ! Problem solved in few minutes. Thank you Merrell !

Marion helped me with expedited funding request

Paul Weber was very informative and helpful. I called to resolve one issue; however since he was really helpful I asked him to help me with issues previously not resolved and he was able to help me with them.

Update to Our review. Mastercard said Kurv is responsible to show an assessment but it has been 15 days they are intentionally dont provide anything else. They said contact with us on reply but no one responded. Instead they delete another 75k from our reserve and send to BMO bank which is their acquirer bank without our information or confirmation. They still intentionally dont say anything about our case. Also we received confirmation from Mastercard we are not on Match List!!!! Stay Away from this company! I strongly urge every business owner to think twice before trusting KurvPay with their money. Our experience has been financially devastating. We have operated in e-commerce for seven years, maintained a low chargeback rate, and never experienced anything like this. KurvPay terminated our merchant accounts and placed approximately $181,000 of our funds into reserve for at least 120 days, claiming it was necessary for chargeback liability. When we questioned why they needed to hold such a large amount, their only explanation was that our contract allowed it. Then things got significantly worse. We discovered that approximately $106,000 had been removed from our displayed reserve balance without prior explanation, and KurvPay had also attempted to withdraw another $169,000 directly from our bank account. When we demanded answers, they suddenly informed us that Mastercard had allegedly imposed a $275,000 GRIP assessment against our business. We repeatedly asked for official documentation, the specific reason for the assessment, how the amount was calculated, and how we could appeal it. We have received no satisfactory explanation or supporting documentation. Instead, KurvPay Intentionally keeps telling us to contact Mastercard directly, even though Mastercard generally handles these matters through acquiring banks rather than directly with merchants. How can a payment processor attempt to collect $275,000 while claiming it has no information explaining the assessment? Today, their collections department contacted us demanding approximately $200,000. When we reminded them that $106,000 had already been removed from our reserve, the representative apologized and revised the claimed balance to approximately $93,000. How can a collections department make a six-figure demand and then change the amount so dramatically during a single conversation? This is completely unacceptable. We have now hired an attorney. Even after our lawyer contacted KurvPay, they continued directing us to Mastercard without providing the documentation we requested. We are a small business, not a multinational corporation. The money being withheld is needed to pay our employees, fulfill customer orders, and cover operating expenses. Because of this situation, our entire business is at risk. If we cannot fulfill orders, customers may initiate additional chargebacks, making the situation even worse. We are not trying to avoid legitimate obligations. We are demanding transparency, evidence, accurate accounting, and a fair opportunity to challenge this enormous assessment. KurvPay repeatedly relies on contractual provisions to justify its actions, but having a contract should not mean merchants must accept hundreds of thousands of dollars in charges without receiving a proper explanation. TO EVERY SMALL BUSINESS OWNER: PLEASE BE EXTREMELY CAREFUL WITH KURVPAY. Read your contract carefully, especially provisions concerning reserves, assessments, bank withdrawals, and personal guarantees. Seven years of hard work are now at risk because of this situation. We trusted KurvPay to process our payments, not to leave us fighting for answers about hundreds of thousands of dollars. We are pursuing this matter through legal counsel and will continue demanding accountability. Until KurvPay provides proper documentation and a transparent explanation, I cannot recommend this processor to any business owner. **Protect your business. Protect your employees. Protect your money. Think twice before trusting KurvPay.

Marion was so quick to fix our issue and respond in a timely manner. Thank you for taking care of us so well! We love working with kurv thanks to their hands-on service, and their people care.

Julie Burgwald, our Sales Support person, has been really helpful with answers! She's been very knowledgeable through this transition.

Kristine was patient and knowledgeable.

Honestly this place is horrible. They take money from you and do not give it back. They will move goal posts to avoid returning your funds and instead of actually drawing money from your held funds they will just debit my bank account. This place is super scummy and I would tell anyone to void them as much as possible