KurvReviews of kurvpay.com

Edit: after i have posted this review, someone from Kurv had called me back and rectified it in one call!! Only if they had this amazing lady just help me from day one. Because of how quickly then handled it, I will up my review! Extremely frustrating experience with Kurv. I signed up through Cloud Payments with EMS as the processor, which later became Kurv. I called to cancel and was told my cancellation request had been submitted and someone would contact me. Nobody did, instead I got a charge with no explanation of $109.98. I then emailed them 1-2 weeks later specifically requesting cancellation (again). They never replied. Communication is terrible. They don't respond to emails and don't call back. When I specifically requested email communication to resolve the billing issue, I was essentially ghosted. Kurv finally confirmed my account was closed 4 MONTHS LATER and sent my bill that ballooned to $366.95 to a collection agency with zero explanation, no itemized billing. The audacity of it after ghosting me for a few months. The billing and customer service experience has been highly unprofessional. I have an excellent payment history with my vendors, and this is one of the very few times I've experienced customer service this poor. I repeatedly tried to cancel and resolve this directly, yet my emails went unanswered while charges continued accumulating. I'm now disputing the balance and asking Kurv to correct it and recall it from collections. I would not recommend Kurv based on my experience. There are better services out there.

My sales rep. Nick Lueking provides excellent customer service. There are two things I dislike. Not showing a separate line item for the 3% charge to customers on the receipt. The 1¢ difference on the batch report from time to time.

I didn't understand the questions and had to call for assistance. I just answered as I was told but I didn't learn anything and will probably have to call again the next time.