KurvReviews of kurvpay.com

Response from KurvSep 11, 2025

Hello, Mason. We appreciate your feedback and are quite sorry to hear about your experience. We always want to ensure clarity and transparency regarding our services, which is why we have support representatives who specialize in reviewing and explaining any rates or fees listed on the monthly statement. We sincerely apologize if you felt that the information was not effectively conveyed. If you ever reconsider or have further questions, please don't hesitate to reach out.

Response from KurvSep 11, 2025

Thank you for taking the time to leave a review. We're truly sorry to hear about your experience and apologize for any frustration or inconvenience caused. We’ve tried to locate your information in our system but haven’t been able to find a record matching your name or the details provided. If you'd still like to resolve this issue, please feel free to contact our customer support line at (800) 615-1330.

Response from KurvSep 11, 2025

Hello, Chad. We're sorry to hear about your experience. It is industry standard that cardholders typically have up to 120 days to file a dispute/chargeback from the date of the transaction. We understand that your account was in good standing for the 8 months that it was open. However, our processes are in place to mitigate chargeback risk. If you have any further questions or concerns, please don’t hesitate to reach out to our support team directly.

Response from KurvJun 18, 2025

Thank you so much for the kind words and 5-star review! We're thrilled to hear that Cedric made such a positive impression—his professionalism, warmth, and helpfulness truly shine through in everything he does. Happy processing!

Response from KurvJun 16, 2025

Thank you for the five stars. Our goal is to quickly resolve issues and get you back to business. We'll pass along your kind words to Marion!

Response from KurvJul 16, 2025

Thank you for your feedback. We're sorry to hear about your experience and would like the opportunity to make things right. Unfortunately, based on this review, we’re unable to identify your account. Please contact our support team directly with your business name or contact details so we can look into the issue and assist you promptly. We're committed to providing a positive experience and would appreciate the chance to resolve any concerns.

Response from KurvJun 12, 2025

Thank you for the fantastic review! We're so glad to hear that Marion provided 5-star assistance. Helping merchants navigate the ticketing process is a key part of the service we provide to every merchant, and we’re committed to streamlining payment processing. We appreciate your feedback and look forward to continuing to support your team!

Response from KurvJul 16, 2025

We're sorry to hear about your experience. Unfortunately, based on this review, we’re unable to locate your account. Please respond to the request sent via Trustpilot with your business name, and our team will address your concerns directly. We’re here to help and committed to finding a resolution.