KurvReviews of kurvpay.com

There is a guy named Patrick working at Risk department that has horrible rude attitude. He is very hostile. As a new merchant I want to take my money and close the account. Stay away!!!!

For one disputed transaction they placed my account on HOLD and keep charging HOLD payments from my personal account. Risk management never cooperate in fact they stop replying because they are unable to solve the issues. All payments are stuck in the portal.

We partnered with EMS to process credit card payments for our U.S. eCommerce brand. During onboarding, we were told there would be no reserve or only a small rolling reserve. We later signed an agreement that stated clearly: 10% reserve, capped at $500,000. Instead, EMS is now withholding 100% of our revenue — over $75,000 — without any written justification or timeline. We've stayed compliant with all processing limits, had no fraud, and received no explanation. We’ve reached out repeatedly to our account manager, who did escalate it, but weeks have passed and nothing has changed. To make matters worse, EMS has continued to charge our bank account for fees and transaction reversals, even when we processed no new sales. This situation has disrupted our operations and created unnecessary financial risk. We've given EMS a final deadline to resolve this and plan to escalate legally if no resolution is provided. If you're a growing business, I strongly recommend you avoid EMS until they change their reserve handling and transparency practices. UPDATES: EMS requesting information to make our review dissapear, I have completed the chargeback Reduction Plan on 2nd of May. and know you are still holding 64k. What you are saying to decrease to 2% doesn't make any sense. How would I use EMS again and reduce the chargeback rate to 2%, if would not use EMS again? I would gladly remove this once resolved.

My request and form submission got handle quickly and smoothly. Thank you!

We love working with our rep , Andrei Petrov! You can ALWAYS count on him to pick up his phone and resolve any concerns or questions in a timely manner . We have known and worked with Andrei for many years, we highly recommend his services. You will not be disappointed. On this particular day , we also had the assistance of Richard Young . He was wonderful, patient and precise. EMS is fortunate to have employees as these that give 200% all the time!

This is a great service ! Isaiah 54:17

When it comes to payment processors it's often hard to keep merchants happy. Dealing with money is often difficult and tricky but the staff at EMS is great. Jamie and Sara and so many are so great. I love working with them as I know when issues arise they are on top of it and quickly on top of it. Kudos to them and appreciate how they truly work to solve issues. Thanks everyone!

Experience so far has been 5 star. I met with my RM today and I've already submitted deals. I like how efficient and timely the process has been.