KurvReviews of kurvpay.com

Great customer service! Helpful, personable, and enjoyable contact. Thank you!

Despite promises machine never worked, no assistance.Would not recommend.

We are a brand new client of kurv and we are in the learning curve with a brand new point sale. Between the sales rep, Allison, coming in over the weekend, helping us with our pos and now Richard from tech support helping us with a connectivity issue, impressed! An issue that would have taken an hour on hold with previous company took us instead 8 minutes total! Kurv has not pushed unnecessarily products down our throats. They've completely customized our package, I have one device and not three unnecessarily devices like was using.

My experience with Kurv Pay has been one of the most frustrating merchant processing experiences I’ve had. Over the course of processing with them, my business processed significant volume, but instead of support and transparency, we were met with growing reserve holds, escalating chargeback fees, RDR fees, and VAMP penalties that created serious financial strain on the business. At one point, Kurv Pay was holding over $37,000 of our business funds in reserve while continuing to charge thousands in fees. The reserve structure became excessive and difficult to sustain, especially while we were actively making improvements on our side. We implemented RDR, improved our dispute handling, worked to reduce chargebacks, and cooperated with every request from management. Despite that, the communication around reserve releases was vague, inconsistent, and constantly changing. Every time we asked what was needed to fully normalize the account, there was never a clear answer. While some funds were eventually released after repeated escalations, it felt like a constant battle just to access our own money. Merchant processing already comes with enough risk, but the lack of transparency and the amount of pressure placed on our business made this relationship extremely difficult. If you’re considering Kurv Pay, make sure you fully understand their reserve policies, fee structure, and how reserve releases are actually handled before signing anything.

Thank you, KURV, for taking my mobile bartending business to the next level! The application process was quick and easy to use. I appreciate my account manager, Marlia. She went above and beyond to keep a clear line of communication with me and made me comfortable with choosing this platform. "Sweet Sips By Miss Lady" is ready to take on more clients in an innovative way!

Our Cleveland Rep, Jared Young came in and did an analysis to compare the current payment processor and I was amazed at the savings. We switched and have been very happy - not only with the savings, but the professional, and personal care Jared offered during and after the transition. Also helpful and happy to stop in to assist with any questions - Finesse Fine Jewelers.

Undependable service. Brand new to KURV missing deposits on the first week. They claim they deposited funds but they didn’t show up in bank. Customer service leaves much to be desired. They claim batch sent yesterday, bank says no. Small ones come through fine larger ones no. They claim no holds and funds processed. But not in my bank next day or day after. Another claim is that maybe the cut off time. They told me batch by six now they’re telling me five. It’s still been two days. Too many hoops to jump through. Bank says not pending so who knows when I will receive funds If at all. Other services I used post next day no problems no issues-for 13 years I changed for a better rate, but it’s not worth it

Worst guys in the market. I open new account on April 1st and unfortunately I had a chargeback on April 14th for an order of April 2nd. These guys put my account on hold without informing me and took 2 weeks to investigate and blocked my payment. I kept following and did not get anh response. I cancelled the account for such a poor service.