KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearApr 7, 2025

Thank you so much for sharing your feedback—we truly appreciate you giving KURU a try, and I’m so sorry to hear about the frustration you experienced with international shipping. I completely understand how upsetting it must feel to be surprised by extra fees. I want to clarify a couple of things that might help: KURU Footwear does not determine or collect customs fees—these are set and collected by your country’s customs office and are, unfortunately, out of our control. Our international shipping fee is a flat $29.00, and this is clearly listed both on our website and at checkout prior to payment. We also want to make sure we connect with the right person to help. We do have several customers with the same name that was used in your review, so I’ve requested more information via Trustpilot to locate your specific order. If you’re open to it, I’d love to help you with a return or exchange, and if you provide your info, I’ll be happy to reach out to you personally via email so we can work together on a resolution that feels right for you. We truly value every customer—including you—and I hope we can turn this experience around.

Response from KURU FootwearApr 7, 2025

Thank you so much for taking the time to share your experience—we truly appreciate you giving KURU a try, even though this one didn’t work out. I completely understand how frustrating it must have felt to open the box and realize the shoes weren’t at all what you expected in terms of fit or style. I’ve looked into your account to see what happened with your return, and I’d love to clear a few things up: When your return was processed, it looks like $14.63 was withheld from the refund. That breaks down to two charges: $7.99 for original shipping: We do offer free shipping for members who create an account at checkout, but it appears you checked out as a guest. As a one-time courtesy, I’ve gone ahead and refunded that amount to you. $6.00 for return shipping: We offer free return shipping when customers choose our Happy Returns option, which sends a QR code to be scanned at a UPS location—no printer or cost required. In this case, it looks like you selected the FedEx printable label option, which carries a $6 fee. I’ve refunded that for you as well. I’m so sorry the return process felt confusing—that’s never our intention, and we’ll keep working to make things easier to navigate. Going forward, creating an account will unlock free shipping, and using Happy Returns will ensure a free return experience too. We genuinely appreciate you giving KURU a shot and hope you’ll consider trying a different style in the future that might be a better fit. 💚

Response from KURU FootwearMar 18, 2025

Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and lack of communication you’ve encountered. That’s certainly not the experience we want for our customers, and I truly appreciate your patience. I’ve looked into this using the name you provided but wasn’t able to locate any emails or an account. However, I have requested more information via Trustpilot, and if you could provide your email address or order number, I’d be more than happy to investigate both your exchange and the delay in our responses. Regarding shipping delays, I want to acknowledge that we have been facing challenges due to new tariffs and international shipping laws, as our products currently ship from Canada. Unfortunately, some of these delays are beyond our control, but we are actively working on solutions to improve the process. We do strive to respond within one business day, and I’d love to get to the bottom of what happened in your case. Please reply with your order details, and I will personally look into this for you as soon as possible. Again, I truly appreciate your patience and the time you’ve taken to share your concerns. I hope to resolve this for you as quickly as possible.

Response from KURU FootwearJan 31, 2025

I'm so sorry to hear about your experience, and I truly understand your frustration. I want to clarify that KURU Footwear does not have a Canadian-specific website—we only operate through our official website, kurufootwear.com. Unfortunately, we are aware of a few fraudulent websites pretending to be us, and we do not offer a "Lucky You" discount as you described. I looked up your account using the name you provided, but I wasn’t able to find any record of an account, order, or emails from you in our system. It sounds like you may have encountered a fraudulent site, and I strongly recommend reaching out to your bank as soon as possible to report the charge. If you would still like to try authentic KURU shoes, our GURUs would love to help you find the perfect pair! You can reach us by email at [email protected] or call us at 1 (877) 211-5878. If you visit our real website (kurufootwear.com), you’ll also have the option to chat live with one of our team members. I would love to help you directly, but I need more information to do so. I have requested additional details through Trustpilot, and I hope to connect with you soon. Please don’t hesitate to reach out—we’re here to help! Update 2/3/25: Thank you for updating your information so that I have your email address. There is only one account and order associated with this email address provided, and it's from August 2022. At this point, I'm very certain that your recent order was placed with a website that isn't associated with us. I will be emailing you directly. Please check your inbox.

Response from KURU FootwearJan 8, 2025

Thank you for sharing your experience. We’re so glad we could assist you with a one-time resolution for the address error. We understand how easy it is for typos to happen, and we appreciate your understanding regarding our policy that customers are ultimately responsible for providing accurate shipping details.

Response from KURU FootwearJan 7, 2025

Thank you for your kind words! We’re delighted to hear that you’re enjoying your shoes and that you had a positive experience with our phone support team. Providing excellent service is one of our top priorities, and it’s always great to hear when we’re meeting expectations.

Response from KURU FootwearJan 6, 2025

Oh, welcome to the family! This is amazing feedback and the way we want all our customers to feel. Thank you for taking the time to share your expeirnece and for choosing KURU!

Response from KURU FootwearJan 6, 2025

I'm sorry to hear you needed to return your shoes, but I'm so happy we could make it simple and easy. Thank you for sharing your expeirence and giving our shoes a shot!