KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

925 approved reviews, newest moderated first

customer
Jul 23, 2025
Easy peasy
Problem was resolved in one email. My new shoes are in the mail.
Response from KURU FootwearJul 24, 2025
How exciting! Enjoy your new shoes and let us know how it goes. Thank you for giving KURU shoes a shot!
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Warren Brown S.
Jul 22, 2025
Today’s representative was polite, understood the issues.and did all she could to correct the fiasco with a previous rep.
I had a bitter experience a couple months ago when I was trying to switch shoes I ordered. It was related to a broken commitment by the young man I was talking to. The service today was the great service I enjoyed in previous years. While she had no way to correct the broken commitment by a previous young man, she did give me some credit to help. Glad I called and hopefully something will work out in the future.
Response from KURU FootwearJul 24, 2025
I'm sorry to hear about your previous experience. We want every experience at KURU To be as helpful as this one was. I'm happy we could get this resolved for you and I hope you love your shoes! Thank you so much for giving us another try!
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tabitha
Jul 22, 2025
5 star Customer Service
I just spoke with Patrick and he was outstanding!! His time, patience and suggestions to me is what great customer looks like. Great Job Previously I spoke with a Gloria and she was Fantastic as well!!! I received shoes as a gift and they didn’t work for me. I held onto them for over a month and decided to call in. My second time calling, Gloria answered and took the time to listen to my story and help me out with an exchange. Her suggestions for shoes standing on my feet all day or walking all day, were just what I needed.
Response from KURU FootwearJul 24, 2025
Our GURUs are all so fantastic! I'm so happy that Patrick and Gloria could help you resolve the problem with your gifted shoes and get you something better for you. Thank you for giving us a shot!
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J J.
Jul 22, 2025
Excellent help in solving the order…
Excellent help in solving the order that apparently I had ordered the wrong size
Response from KURU FootwearJul 24, 2025
Oh no! I'm sorry you got the wrong size. Sometimes that happens when ordering online. I'm so happy that we were able to help get that sorted out right away. Thank you for choosing KURU!
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Heike C.
Jul 21, 2025
Helpful customer service, Great Shoes.
Very helpful customer service, prompt help, great shoes, recommend highly.
Response from KURU FootwearJul 22, 2025
Thank you so much for sharing your experience and for giving our shoes a shot! We're happy to hear you love them!
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Linda S.
Jul 21, 2025
Bad experience with my first time order…
I placed an order that was out of stock and instead of notifying and refunding me, my order was received and left unfulfilled. 8 days after placing the order I called and spoke to a representative named Gloria. Gloria investigated the situation and called me back with an explanation and an apology. She told me the product I ordered was out of stock and what should have happened is that I should have been notified, the order cancelled and my money refunded. She proceeded to cancel the order and put a rush on the refund. She also put $25 on my account to use for future orders. Gloria was phenomenal and excellent at customer relations. I give her five stars. The company I rate with one star because of my experience with the order. I do not feel that I can trust future orders will be handled appropriately and therefore doubt I will order from Kuru again.
Response from KURU FootwearJul 22, 2025
Thank you so much for taking the time to share your experience. You’re absolutely right—it should not have taken 8 days and a call from you to find out your order was cancelled. We sincerely apologize for the inconvenience and frustration this caused. That said, we’re so glad Gloria was able to step in and turn things around. We’ll be sure to pass along your kind words—she truly is a star, and we’re lucky to have her on our team! We genuinely appreciate your interest in our shoes and completely understand your hesitation. We hope you’ll consider giving us another shot in the future—we’d love the opportunity to provide the kind of experience you deserve from the very beginning. 💚
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Dale S.
Jul 13, 2025
Heels hurt after 30 min.
Pros: Easy to order, look great, good arch support. Cons: I've tried several times now and after about 30 minutes or so my heels start to hurt. I was really excited about these shoes. I went ahead and bought Hoka and I've no issues at all or with any other tennis shoe (Ortho, Sketcher, NB, etc. )
Response from KURU FootwearJul 15, 2025
Thank you so much for sharing your experience with us—we truly appreciate you giving KURU a try. We're so sorry to hear that the shoes didn’t bring the comfort you were hoping for, especially after you were so excited to try them. Heel pain is incredibly frustrating, and we completely understand how disappointing it is when a shoe doesn’t bring the relief you need. Since the shoes were purchased back in April, they’re unfortunately outside of our 45-day return and exchange window. That said, we’d love for you to take a look at our RENEW program as an option—you may be able to recoup some value by reselling your gently worn pair. For the future, just a reminder that we offer returns or exchanges within 45 days—even if the shoes have been worn—so you can shop with confidence knowing you’re covered if something doesn’t feel quite right. Thank you again for giving us a shot 💚
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Bill
Jul 3, 2025
Highly offensive and degrading advertising
Your recent commercial's (Kuru Guru) attempt at humor is appalling. It's so unbelievably offensive to the aging population. I see multiple other reviews here stating the same and your response is to apologize that it didn't land well with us?? We are not the problem. You should remove this degrading ad and fire whoever approved it. Horrible.
Response from KURU FootwearJul 3, 2025
Thanks for taking the time to share your perspective. We hear you — and we appreciate your honesty. Everyone’s sense of humor is different, and while the KURU Guru spot might not be your cup of tea, the intention behind it is actually the opposite of what it may have seemed to you. The goal is to playfully challenge the outdated stereotype that older adults are unfashionable, slow, or out of touch. We know that’s not true. Today’s 50+ crowd is active, style-savvy, and, frankly, cooler than ever — and that’s exactly who we designed our shoes (and that ad) for. It's tongue-in-cheek, meant to uplift, not offend. That said, your feedback is noted and will absolutely be shared with our creative team. We’re always looking for ways to grow and better connect with our community — and your voice is part of that.
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