Kuri NükaReviews of kurinuka.com

Response from Kuri NükaSep 5, 2025

Hi Fatima! Reading your kind words truly touched my heart — thank you so much for taking the time to share your experience. At Kuri Nüka, it means everything to us when our customers feel genuinely cared for, and I’m so glad Sab was able to support you in the way you deserve. She is indeed a gem, and I will make sure she sees your message of appreciation. We’re grateful for your patience and trust, and it’s humbling to know that our commitment to integrity and care shines through in your experience. It’s customers like you who remind us why we do what we do every day. Thank you again, Fatima — we’re honored to have you as part of the Kuri Nüka family. Maya x Founder, Kuri Nüka

Response from Kuri NükaSep 4, 2025

Hi Shaydene! Thank you for sharing your feedback — I completely understand how frustrating it feels when updates are not as frequent as expected. I personally checked your order and can confirm it was placed on August 25. For clarity, here’s the standard shipping timeline we follow, which is also published on our website: -> 0–6 hours: Order is processed and scheduled for shipping -> 1–2 business days: Order is shipped and tracking information is emailed -> 3–8 business days: Order is in international transit — during this stage, tracking may pause, which is completely normal -> 9–12 business days: Order arrives in your country, is handed to the local carrier, and updates resume until delivery Sometimes this overall timeline may feel a little longer or shorter depending on customs clearance and the efficiency of the local delivery provider. But rest assured, your order is safely on its way and within the expected shipping window. Regarding your messages, I also want to clarify that Kuri Nüka has responded to your email inquiries with this same timeline information, though I understand it may not have been as reassuring as you hoped. Your tracking will continue to update once the local carrier takes over, and your package will be delivered to your door. Thank you for your patience, Shaydene — Kuri Nüka truly values your trust, and we’re here to ensure your order reaches you. Maya x Founder, Kuri Nüka

Response from Kuri NükaSep 1, 2025

Hi Mandy! Thank you for sharing your feedback — I’m truly sorry for the worry and frustration this situation has caused you. I’ve reviewed your order, and I’d like to clarify a few things for you. The reason you didn’t receive a confirmation email or delivery updates is because no email address was entered during checkout. That’s why our system couldn’t send you automated updates. However, we made sure you still had confirmation of your purchase by sending you a text message on August 22, the day your order was placed. We have also responded to your inquiries via email and shared your shipping updates there. Please kindly check your inbox (and spam folder, just in case). I also want to address your concern about Kuri Nüka being a scam. We are a genuine, independently founded brand that takes pride in delivering authentic Batana Oil and hair care products with integrity. Delays or missed communication can happen at times, but we are here to support and resolve any issue with care. I hope this brings clarity, and we’ll continue to make sure you’re kept updated on your delivery. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 31, 2025

Hallo Esther! Dank je wel voor je mooie review. Wat fijn om te horen dat je tevreden bent en dat je blij bent met de 1+1 actie. Het klopt helemaal dat de Batana Oil zacht smelt tussen je handpalmen en die kenmerkende nootachtige geur heeft — dat is precies hoe je de echte herkent. We hopen dat je de komende tijd ook fijne resultaten zult zien in je haar. Dank je wel dat je voor Kuri Nüka hebt gekozen! Maya x Founder, Kuri Nüka

Response from Kuri NükaSep 9, 2025

Hi Love! Thank you for sharing your honest concern — I completely understand how confusing it must feel to see a label like “CUB01” or unfamiliar markings on the box. Please let me reassure you: Kuri Nüka’s Batana Oil is 100% authentic, directly harvested and prepared in Honduras by the Miskito community. The reason you see “CUB01” or other codes is due to the way international carriers, such as Evri, process and route parcels through their distribution networks. These are logistics identifiers, not the origin of the product itself. The Chinese writing you saw is part of the transit partner’s packaging and does not reflect where the oil is sourced. As for the oil itself: because Batana Oil is a natural product, small variations in texture, color, or scent can occur from batch to batch, depending on the harvest season and conditions. This is normal with authentic, minimally processed oils and actually one of the signs that it isn’t factory-made or chemically standardized. The nutty aroma can sometimes be lighter or stronger, but rest assured — the integrity and authenticity remain the same. Your trust means so much to Kuri Nüka. If you’d like, I can share with you our Honduras sourcing documentation so you can feel fully confident in what you’re using. And if you remain unsatisfied, please reach out to [email protected] with your order details, and we’ll work on a solution that feels fair to you. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 31, 2025

Hi Charlene! Thank you for sharing your experience — it’s wonderful to hear that your bald patch is growing back. Consistency is definitely key, and using the Batana Oil twice a week is a great routine to keep the progress going strong. I’m so glad it’s working for you, and I truly appreciate your recommendation. Wishing you continued growth and healthy, happy hair ahead. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 28, 2025

Hi Laura! Thank you so much for sharing this lovely feedback. It makes me so happy to hear that the Batana Oil has been a positive experience for you, your daughter, and your mother-in-law — across such different hair types. That’s exactly the beauty of Batana Oil: it’s gentle, nourishing, and versatile enough to care for every texture. I’m delighted that it’s leaving your hair soft and your scalp feeling good. Wishing you all many more happy hair days together. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 25, 2025

Hi Graynor! Thank you for taking the time to share your experience, and I’m truly sorry to hear about your disappointment. At Kuri Nüka, customer satisfaction is very important to us, and I want to reassure you and anyone reading this that we always honor our 30-Day Money Back Guarantee for customers who have used the product consistently but are not satisfied. I’ve looked into your concern and can confirm that your refund request has already been processed in line with our guarantee. Please note that depending on your bank’s processing schedule, it may take a few days for the funds to reflect in your account. I also want to apologize sincerely if you felt ignored — that is never our intention. Our support team responds to every email, and I regret if there was any miscommunication that left you feeling otherwise. Thank you again for bringing this forward. I hope this clarifies the situation and shows that Kuri Nüka is committed to both authenticity and taking care of our customers. Maya x Founder, Kuri Nüka