Mawahib I.
I need my order or my money
Immediate Action Required – Order Delayed Since May 25, 2026 Dear Kuri Nüka Support, I am extremely disappointed with your customer service. My order has not arrived since May 25, 2026, and despite emailing you twice, I have received no response after being promised a reply within 24–48 hours. This is completely unacceptable. I demand an immediate update on my order or a full refund. If I do not receive a response within 48 hours, I will dispute the payment with my bank and share my experience publicly. I expect your immediate attention to this matter.
Response from Kuri NükaAug 1, 2026
Thank you for sharing your concerns, and we sincerely apologise for the delay and frustration you have experienced with your order. We completely understand that waiting this long without a clear update is disappointing, and we agree that this is not the level of service we aim to provide. After carefully reviewing your order, we found that it was placed on hold by our logistics partner. We received confirmation that it was expected to be delivered on June 1, but unfortunately, the delivery was not completed as expected. To make this right, we have instructed our team to send you a fresh batch of your products, and your order will be shipped today. You can monitor the shipment progress through the updates sent to the email address registered with your order. We sincerely apologise again for the inconvenience and appreciate your patience while we work to get your order to you. love, Maya