Mila
"Ghosting Store" won't work with me!
"Ghosting Store" won't work with me! I am pissed! I have emailed you several times since my scalp became red/inflamed after using your edge oil serum one time only. With headaches lasting for more than two days because of your product and aftet not getting a response from you I had to go to Urgent Care. Your automated service even acknowledged my email(s) registering Ticket #'s 16730 & 16758. How much do you care about your customers? New Ticket #16815 on 9/14 because my hair and my daughter's hair is falling out. This time I am requesting return of items and refund. Today, 09/15, there is a sore on my scalp and you are asking me to email you when I have already done that twice? I have again emailed this company twice today, again at the email they provided. Still no response from them. Todat, 9/17, thanks to Trust Pilot, I have finally received a response from the company. The trust is broken so I will see if they follow through.
Response from Kuri NükaSep 14, 2026
We’re truly sorry for what you’ve experienced, especially after the reaction you described and the difficulty reaching us. We understand why this has been so frustrating. We have located your order and reviewed your inquiries. We did respond to your messages regarding the adverse reaction to our Batana product, but it appears that the emails we sent were not successfully reaching your email address. We’re very sorry for the communication issue and for the additional frustration this caused. Please know that our team has already taken care of your refund, so you do not need to continue contacting us regarding the refund. We sincerely hope you have a fast recovery and wish you and your daughter all the best. Please take care and follow the advice of your healthcare provider regarding the symptoms you experienced. love, Maya