KUHLReviews of kuhl.com

RESISTOR™ LITE CHINO TAPERED Caution: I ordered a pair of these pants a few weeks ago and was very pleased. Four weeks later I ordered two more pairs in other colors. However: the legs were cut much wider. The Kühl company says that this can happen. They also said: That is just the way it is. I could send the pants back. Unfortunately, it turns out: because I wore the pants once and took off the labels, Kühl no longer takes them back. So much for the "great" customer service from Kühl. I can only warn VERY strongly based on my experience. The quality of the goods seems to be very different. Customer service is very unfriendly. The return policy is also poor. I will not order anything more from Kühl.

Bought an expensive t-shirt a few years ago through a US Military Exchange... I have seldomly worn this shirt; however, I noticed there were three areas of stitching that are loose along the horizontal chest seam... I submitted a warranty claim to Kuhl... Approx 2 weeks later, the company responded with the following: "Thank you for reaching out. Unfortunately, that damage is not something we are able to repair or cover under our warranty due to the nature of which it was damaged and not being a manufacturer defect." Confirming with a professional seamstress that the true nature of the defect ​was, in fact, a manufacturer's defect, I requested my case be evaluated by a supervisor... No response... I made this request a second time, and the response was that I "may have the best luck with taking the item to where it was originally purchased." Pushing the solution onto the Military Exchange (or any retailer), who only markets manufacturer products further demonstrates zero sincere or legitimate concern for the quality of their products and the satisfaction of their customers... I strongly encourage all Navy and AFEES Exchange purchasing agents seriously reconsider allowing Kuhl to be sold in all Military Exchanges so as to protect military personnel from a company who will not stand by the perceived quality of their products...

Same as a lot of the other more recent reviews. Bought 4 pr of shorts Sept of 2021, 3 of them are fine, one of them, the material is completely falling apart (in MID FABRIC< not at seams or stress points)...sent pics, explanation etc. Their reply? That's not a defect and you're outside your warranty anyways. Um...Kuhl? You list no specific "time frame" for your warranty, it's purely at your discretion. Once again, ANOTHER company, living off their well established reputation, now selling you cheap, inferior junk manufactured China at premium prices. Very sad.

Absolute bunk of a company. Had defective clothing and filed warranty return/replacement. Over a month and still nothing. I had to ship back to KUHL at MY COST on top of it all. So now, I'm out the clothing, the shipping and the replacement! Ridiculous. **UPDATE 11-13-22 After continual email and phone contact, I was finally shipped a replacement. Changed rating from 1 star to 2 stars since I did eventually get a replacement article of clothing, but still sub par customer service.

Zipper broke and kuhl co. said: "we cant repair fly zippers." That statement is bullsh**. Of course they can, but they won't. I also have had issues with the snap button

KUHL Konfidant Air Pant. Best material, great fit, no shinkage when washed, colour fastness is much better than some other KUHL pants. Best Pant for spring, autumn and in particular summer or hot climates. Generous fit seems slightly better than the cotton products and plenty of room around crutch without a saggy bottom. Great for work or leisurewear.

I had received a Raid Belt as a Gift over a year ago along with some mens clothing. Prior to dealing with their customer support incompetents i thought that they were a really Kuhl company. Now this particular belt is a a real piece of crap and no longer in their lineup for a reason, there are numerous negative reviews fir this item on REI website who no longer carry it as well, But they refuse to allow me to return it after endless emails, they now want to talk on the phone. I will echo another review here stating that their customer service people are totally incompetent and uncaring. I have purchased and returned items to North Face and Marmot with no problems in the past. Kuhl wants you to receive an authorization prior to any return and will charge you $9 for the privledge, on top of you have the privledge to pay for shipping! If I could return all of my KUHL clothing items at this point for a refund, i would gladly do so, all because of poor customer service. They fancy themselves a small family run local company, so I am sure their staffing reflects this most likely filled with Cronyism and Nepotism Incompetents! And now more of their idiocracy in trying to submit this review, which is not working on their E Form!

Hello Kuhl fans! I hate to be the bearer of bad news but Kuhl customer service is decidedly UNKUHL! I don't know about you but I never would have expected that. I mean, their name is Kuhl, right? They also konflate facts. This all started when I purchased two additional pairs of Kuhl pants for a trip (I had purchased two pairs before with no issue). I paid for 2nd day air so I would receive the order faster (for those who were wondering). After purchase, I Received an email from Kuhl telling me when the order was processed and shipped. So far so good, everything on track. Logically, I should have received them two days after shipping based on the 2nd day air for which I paid extra. Right? Easy Peasy! I even received an email stating the order would be delivered on the date coinciding with the 2nd day air for which I paid extra. Unfortunately, logic was in short supply that day and, low and behold, against all that is good and right in the world, I received the purchase (gasp!) one day beyond the second day air, for which I paid extra. I thought to myself, alright, no big deal, I'll just let Kuhl know and put it in their court as to how this wrong would be righted. Although I was sure Kuhl would do something to correct their wrong as their name is "Kuhl," right? I popped a little email to Kuhl Kustomer service letting them know of this little discrepancy. Astonishingly, and I am not astonished easily, in response to my email, Matt from Kuhl Kustomer service, told me (I would like to say smugly, but am unable to as I was not aware of such at that particular moment) that, because it takes 1-2 days to process, even though it took only one, Kuhl had Komplied with the 2nd day air shipment promise. Of Kourse this ignored Kuhl's own email telling me when the order shipped. Moreover, the Kuhl website says nothing of this little tidbit of misrepresentation. I thought, I'll just let Matt know of this, and he'll make it right. Their name is "Kuhl" and most Matts I know would never think to not make something like this right. I pointed out that Kuhl had konfirmed the shipping date via email but I received the purchase three days thereafter, one day beyond the 2nd day shipping for which I paid extra. Kuhl, essentially, and arrogantly, told me to pound (kompact) sand. Kan you believe that?!! Not even an apology! Needless to say, but just in kase I'll say it anyway, I was konsiderably disappointed with Kuhl. Dont' worry about me though. This is tiny set back and I will go elsewhere for future purchases. Likely a kompany that Kherishes (to much of a stretch?) its kustomers and doesn't abuse their loyalty. All I was looking for was some akkountability and maybe an apology. Unfortunately, I received nothing of the sort leading me to the stark and sad realization that Kuhl is not cool. You've been warned and you're welcome. I hope this was helpful.