KRYPTONITEReviews of kryptonitelock.com

4 months ago I filed a customer service ticket (#435403) because the keys I ordered didn't open the lock but didn't yet get a single response. Worst customer service ever

I bought the antiprotection lock offer and it has been over 2 months and since i registered the claim after my bike was stolen. i have contacted many times and not heard anything back. very poor customer service and should advise to stay away!! I want to hear back with a positive outcome asap.

My lock was likely cut during an attempted theft. Luckily, the thief could only cut one end of the shackle and could not steal my bike. Unfortunately, the lock was heavily damaged. I contacted customer support in early December 2023 about this issue, and they did not reply until about a month later (like with most of the other reviews here). I was told that this wasn't covered under warranty and that I would have to go through the lock-out replacement program even though I still have the key for my lock. The cost to obtain a lock under the lock-out replacement program would be similar to the cost of a new lock on Amazon once duties and shipping to Canada are considered. Nonetheless. other users on Reddit are saying that they were provided replacement locks under warranty when they encountered a similar situation. I suspect that the warranty policy is being applied inconsistently. I'm hoping Kryptonite can apply its warranty policy more equitably. My case ID is 445725. reddit(dot)com/r/bicycling/comments/ymsawl/attempt_to_steal_my_ebike_kryptonite_evolution/

Been over a month since I’ve received a response regarding my stolen bike!

I requested a replacement key on 10th September, ref #433615, and was told I would have to wait 2-3 months. It's been over 3 months now and no response. I have been unable to use my bike this entire time and have spent a lot of money on alternative transport. Shocked at the length of time this is taking and very frustrated with a complete lack of communication from this company. Judging by the other reviews this is a common experience.

Over 2 weeks waiting for a warranty claim response that I made through the website and nothing. I'm forced to order a new one as I need it for my commute and can't really use my bike without a lock. Now have been waiting for longer than a week for it to be delivered. These guys suck.

No reply.. passed the deadline for when my claim should have been assessed.

I bought the Kryptonite Avenue F-150 and Avenue R-75 COB Light Combo, which broke after only 3 months. I therefore asked customer service for a replacement. Initially I received a reply (every 1-1.5 weeks) and from the beginning of October no reply at all. I have made 2 more tickets, but so far no reply.