KRYPTONITEReviews of kryptonitelock.com

I bought a Kryptonite New York Fahgettaboudit Chain 1410 in Apil 2022 together with a new bike. At the time I registered for Kryptonite's Anti-Theft Protection Offer (ATPO). I found my bike stolen with the chain cleanly cut left where I parked my bike in January 2024. I filed an ATPO claim immediatly with all requested documents but got no confirmation that my claim was being processed. I chased the customer service team a few times but as of yet, I haven't haven't heard a single reponse from Kryptonite. This is quite frustrating.

Be aware. You will need to pay upwards of £10 for "registering" for anti-theft protection (on an annual basis). I thought the whole point of a kryptonite lock was that part of the reason you bought it was the anti-theft protection!? Therefore buying the lock DOES NOT protect you for reimbursement if your bike is stolen. In effect this is back door insurance without calling it that.

Claim number 109639 Bike stolen start of February 2024. Cut through chain with an angle grinder Submitted claim, almost end of March now, sent a chaser email mid March, still yet to hear back despite them saying they would take up to 30 days for a response. Paid for ATPO but still waiting for the service I paid for

My wife had her bike stolen in December 2023. We reported it to the police immediately and filed the ATPO claim with Kryptonite, providing all the details & photos that they asked for. 3 months later, 2 chaser emails and still nothing at all from Kryptonite. Really, really poor customer service and terrible communication. Kryptonite should really feel ashamed of what they provide to their customers. Kryptonite if you are reading this, the ATPO registration is 1605369400842, claim number 109565

I filed a claim 6 months ago via the anti-theft program and I’m having the same issues experience by several other customers. Not a single response so far and I have tried to reach them again couple of weeks ago. I paid for a service and I am not getting anything that was promised when I paid for it. Really sounds like a scam to me as well.

I submitted a claim on 19th November & still haven’t had a response. I have followed up a number of times with the online form & through social media - zero response. The insurance offer is a scam - avoid it!

I bought a kryptonite lock and it had no key!

I filed a claim 6 months ago via anti-theft program. I have been following up with them, but no even a single response has been received yet. The program absolutely is the big Scam. Not exactly match what they advertised. Scam shop.