KRYPTONITEReviews of kryptonitelock.com

I ordered a replacement key that didn't work because it was cut wrong. I submitted the issue on June 11, 2024. Kryptonite customer service didn't do anything about it until I made a 1 start review here in Pilot trust on 22 July. They sent me a new key a week ago and again it was cut wrong. This is incredibly frustrating. A lock gone to waste and a lost customer. They haven't even sent a refund for the key I paid for over almost 3 months ago now.

I have ordered spare keys as I have lost my keys. my bike is one month locked outdoors and they do not provide any replies on my issue! I do not know what to do now!!! Update: Not heard from your team yet (2024/08/18) I have created two requests. Here are request IDs: #475535 #471425

Can not order new key, web site gives error. Now I bought ABUS seem to have better service

Company stuck in the past Nice locks, I am rocking the 'Evolution Mini 5' for 12 years, and it is still working fine. Terrible site, terrible non existent support. For the last five years I am trying to buy two locks with matching keys. While some claims this is possible, that would involve being able to contact them. Even there 'contact us' page is not an hyperlink, it is kist a text, saying contact us', with no email, no phone number, no field to fill. I would definitely switch to Abus, but they are pretty much as bad at customer relations.There is also no reseller search option on their site, so I cannot even relay on one of their local representative. I wonder how they still manage to be in business. UPDATE - I received a response t my request to order 2 locks with the same key. Here is the gresaeat answer again: Trayvia Williams (Kryptonite) Jul 11, 2024, 09:30 EDT Thank you for your patience. We need the number and letter from the keys to send copies. There is nothing on the lock referring to the key number. Did you register it with us? I can check if you provide the year and email address. If you do not have your key number from the keys and it was not registered, it is impossible to get replacements as we have thousands of keys on the market. I give up, they dont have a clue how to do business. Sent the following response to them: Arf, so you still do not get it. It's a shame after 6+ years of trying to get this, I was told it was done only in local stores in Europe and still can't get through to anyone able to understand the request. But even your website cant show me whate are your resellers to go ask in a local shop. Let me be clear: - I am a potential customer. - I have been using a Kryptonite lock for the last 12 years (don't be disturbed by this statement, it's not related to the request described in this email. I just mention this to illustrate the fact I never bought anything else from you in 12 years only because it is impossible to get a response from your site or customer representatives.) - I WANT to purchase 2 New locks where the two new locks use the same keys. As a result, the key number you want is going to be the key number of whatever lock I buy first so that you can sell me a second one with the same keys. Needless to say, I have zero trust you would be able to fulfill this if I buy a first lock separately, hence this yearly attempt to contact you to see if you get it this time. I don't understand what is so hard. I guess I will try to get it from Abus as they seem to have this option also (also behind a wall of representatives who do not understand a thing). So please do forget about my current lock. Please just imagine I was born yesterday, never used any lock in my life , and, as a brand new customer, would like to buy a pack of TWO locks that share IDENTICAL keys. If you can't do that, just say so. Dear Abus, do you want my money please? Kryptonite is too dumb to get it. Response again, back to the nonsense corporate routine pretending they can sell me what I want, or trying to push back with the shipping price (or whatever is the excuse this time): "Hello Vincent, Only our US office can accommodate this request. You are able to order keyed alike locks, but not to specific key numbers. You can order the following locks (2 or more) keyed alike: - New York Lock Standard - $147.95 - New York Lock LS - $153.95 - Evolution Mini 5 - $86.95 - Evolution Mini 9 - $97.95 Costs are in US Dollar since it would bill and ship from the US. You would also be responsible for shipping. We would need to confirm the lock model you are wanting, quantity and your shipping address to give you a quote for shipping. It will probably be about $130 USD for shipping" I replied to this right away with my details, so we are back to the point we were out 3 years ago. This is usually the last email I receive after the representative realize that I am in Europe and does not even have the decency to reply to explain they cannot sell to Europe. No more emails now, so I am checking with Abus store for the next purchase. Kryptonite representatives are not just useless, they actually make you waste your time by pretending they can sell you stuff. This confirms the initial experience for this manufacturer - they are a complete waste of time.

Das schloss ist nach gerade einmal 5 Monaten defekt, Schlüssel lässt sch nur unter größter Kraftanstrengung drehen, Kundenservce reagiert auch nach 2 Wochen nicht. Absolut nicht zu empfehlen.

The Anti Theft Protection Offer isn't worth the paper it's printed on. After my bike was stolen outside my place of work, I submitted a claim as my lock was smashed to pieces when the bike was taken. I never received any acknowledgement from Kryptonite despite following their claim FAQ to the letter. It's been over 2 years now and I have never received a reply. My advice would be to buy a decent padlock from any reputable brand and combine this with a hefty chain...then buy some bike insurance because you will never hear back from Kryptonite, who are basically selling lies to cyclists.

Ive been trying to sign up for the ATPO for days now, but there seems to be a bug in the website... Ive tried contacting them in every way possible but no answer. I truly hope my bike doesnt get stolen soon.

I wanted to register for ANTI-THEFT PROTECTION OFFER but no chance for 2 days. Is there any bug that is going on at the moment? I have already registered my lock and bike. I tried reaching out to Kryptonite but no chance as well.