KRYPTONITEReviews of kryptonitelock.com

My claim (Claim Number 110308) was approved over two months ago. While I have received the settlement figure, I have yet to be paid despite repeated assurances that payment is "being processed." This delay has left me extremely frustrated. I rely on my bike for daily activities and work, and being without it for this long has caused significant inconvenience. Customer service, which was initially responsive, has now stopped replying altogether. The lack of communication and action is deeply concerning, and I would strongly advise others to avoid this company. It’s simply not worth the hassle.

Sounds like a story of many. Lock broke; contacted them for a new one under warranty. Very delayed response asking for the inside lock size; after that, zero response. Big promises, and big expectations; no delivery. £15 bike lock from a local London shop has lasted longer with much better customer care.

Non-existent customer support; no response to several requests (réf. 493733 about APTO anti-theft protection program). It's deplorable; I've never met a company that cares so little about its customers.

Nu har jeg i 2 år benyttet mig af en Kryptonite forsikringsgodkendt kraftig kædelås. Låsen har fra første færd været super besværlig, at åbne og lukke med den tilhørende nøgle. Nu sidder nøglen fast i låsecylinderen, for jeg ved ikke hvilken gang, denne gang kan jeg ikke få nøglen ud og nu har jeg givet op på låsen. Jeg køber ALDRIG igen en kraftig kædelås eller andet af mærket Kryptonite, låsen har vist sig at være af tvivlsom kvalitet.

Seeing other people's reviews clarifies that my experience is not unique. My Kryptonite lock has served me well for years until the key snapped in the lock and I could not get it out with tweezers/pliers. I submitted a claim and have heard NOTHING. Very cheeky to claim to offer a 'Lifetime warranty'. At least tell us in the small print that it will take a lifetime to hear back from you.

⭐ 1/5 - Unreliable Lock and Unresponsive Support I am a student, and I recently had my bike stolen despite using one of [Bike Lock Company's] locks, which I trusted to keep my bike safe. As a student, my budget is tight, and my bike was essential for getting to class and work. I purchased this lock based on its security claims, but it completely failed me. I tried to follow up with [Bike Lock Company] for compensation or assistance, but they’ve been unhelpful and unresponsive, even though I provided all the required details and documentation. It’s incredibly disappointing that a company promoting their locks as "high security" won’t take accountability when their product doesn’t deliver. This experience has left me in a difficult situation, and I expected more from a company claiming to prioritize customer security. Please, [Bike Lock Company], I need your support now more than ever.

Achat d'un antivol Kryptonite keeper 785 le 23 octobre 2023 à Neuilly-sur-Seine. Moins d'un après le barillet fonctionne de plus en plus mal. La clef se casse dans le barillet. Le service après vente de KRYPTONITE est sollicité. Sa réponse est :"Après vérification, la garantie à vie de Kryptonite ne couvre malheureusement pas les dommages résultant d'une mauvaise utilisation ou d'une négligence, comme c'est le cas avec la clé cassée dans le barillet". C'est la première fois qu'on me traite de négligent. Si négligence il y avait, comment aurais-je fait pendant quasiment 1 an en utilisant mon vélo et l'antivol plusieurs fois par semaine ? Bref, très mauvaise qualité de produit. Et très mauvaise expérience client. Mon vélo est toujours prisonnier du rack vélo. Marque à FUIR !

Absolute crap firstly couldn’t register lock online and bike along with the lock stolen. Couldn’t claim coz couldn’t register the lock 😡