KRYPTONITEReviews of kryptonitelock.com

They are too lazy to even provide any instructions of how to mount the lock on your bike and instead just point you to their youtube page and expect you to go hunting for it. Haven't even used the lock and I don't like this company

Appalling have not heard back from them sent about a dozen emails about my claim have not even got a response would avoid this company for future reference. My claim number is Claim Number: 110658

I ordered keys for my lock directly from Kryptonite.com. Two of the keys did not work. I submitted an online request for a refund and never received a response. Phone calls to the companies number go straight to voice mail and are never returned.

I've made a claim on the 3rd of April 2025 and they have not replied yet. The confirmation email clearly stated that someone would get in touch. It's now the 11th of May. This is ridiculous. Claim number is 110600

trash. their locks are not good and they will do everything they can to avoid paying you the anti theft protection ridiculous and AVOID

Submitted a claim an no response! Claim number - 110617

Really horrendous experience with this company. Purchased a lock with Anti-theft protection just to have piece of mind that if something did happen I'd get some sort of compesenation to be able to buy a new one. That day came when someone cut my lock to steal my EBike when I was at the gym one day. As soon as I filed a claim the first reed flag was that they state it takes 30 days for them to respond. Then after finally responding they refused to pay because I couldn't send a picture of the broken lock that the thieve must have took with them -- despite sending the police report with the stated events and CCTV footage. Can't believe it, simply do not buy from this company.

I took out ATPO insurance with Kryptonite, I had a claim at the end of December, I sent all the requested documents but the only thing that bothers them is knowing why it took me so long between buying my bike and buying the lock (6 months) except that I already had one but it was defective so I bought another one in December. Since then Sandy has been playing dead, she hardly answers emails, I am going to start a process to be compensated, it is unacceptable. Ms. Maillard