KRYPTONITEReviews of kryptonitelock.com

Kryptonite costumer service is really good. I ordered a lock from Bikester.se it was a Kryptonite New york Diamond standard and the item I got was defective so I contacted Kryptonite directly and asked them if they could replace the lock for me after a week of waiting I got a reply from them and they were willing to change it the lock for me. They paid for the shipping service. I had to wait for 2 weeks for the replacement of the New York Diamond standard so I didn't have any protection for my E-Scooter. so Oleh kindly sent me a Mini Diamond U lock free of charge which is really unexpected and great at the same time as they really do value their costumers. So I really recommend this lock and this company. Special thanks to Oleh Sekirin he's the one who communicated with me through it all until the problem was resolve.

I had used my current Kryptonite lock for over 20 years and the mechanism was wearing out. I contacted Kryptonite through their website, explained what was happening and sent them a few photos, and they are going to send a replacement lock. They stand behind their lifetime warranty!

I bought a NY fuggitaboutit lock and chain, had trouble with the lock the 1st time, 2 time it didn’t work period.Needed a lock for road trip,was very frustrated I had to use a feeble cable and padlock. I called Kryptonite, they responded immediately and shipped out a new lock and chain which arrived earlier than expected.Thought I must be hallucinating, a company with not just customer service,but excellent customer service,INCONCEIVABLE! They have my business and I’m sure others after I tell them what a great customer service experience I had.

they sent the product back without too many back and forth

Kryptonite was very good about replacing my non-functioning lock.

Very helpful and quick to response.

I had a great experience with Kryptonite’s customer service. My original lock was broken, and the team kindly arranged a replacement for me. They were helpful, professional, and made the process straightforward. It’s reassuring to know they stand behind their products and look after their customers. Thank you for the excellent service!

Great customer service!!