KRYPTONITEReviews of kryptonitelock.com

I really like the lifetime warranty. I had a lock with them, it stopped working, I sent a video and picture of them and they offered to send a new one right away.

I had a problem with the Kryptonite bike lock that I had for just shy of one year and the company answered my concerns very quickly. Oleh was very helpful and told me they would send a new one with a guaranteed lifetime warranty! Who can beat that kind of customer service? Kryptonite is the best!

Kryptonite was very responsive to my warranty claim, and I have received my replacement lock within 1 week. Thanks to Oleh for the proffessional handling of my warranty claim. Regards, Gene

The company made sure they get all the information required to comply with the support and the assistance and provided and provided amazing flawless support via email then during the deliverer of the product they even reach out further to make sure the product crossed special boundaries.

My Kryptonite U-Lock decided after a number of years that it would only work sometimes, which made for locking and unlocking a challenge. I called Kryptonite and spoke with Oleh, their customer support person. He was extremely kind and helpful and walked me through the warranty claim process. It could not have been easier. Great customer service. I love a company that stands behind their product. Thank you, Oleh.

New U lock sent for Replacement

This was quite a saga and Donna P was patient, responsive and amazing. After trying to replace keys for 2 old-ish bike locks, Donna kept digging for serial numbers, key replacements and cutting new keys. After a LONG journey, and after being unable to cut keys that worked for either lock, she sent me replacement locks. WAY above and beyond the call of duty. Thank you Kryptonite and Donna P.!!!! I'm a customer for life.

I got my Lock 14 years ago. Always working as usual, but suddenly, stop to work and my bike got lock for a couple week. I mentioned to Kryptonite and after to follow they instrucción they found a solution. Everything was really quick. I am really happy with the quality, service and how they carry out the issue. /Patricia