KRYPTONITEReviews of kryptonitelock.com

Update: nach der schlechten Bewertung hat sich Kryptonite gemeldet und alles geregelt (leider alles auf english, aber ok). Ersatzschlüssel wurden geliefert Betrag erstattet (bis auf Zollgebühren) Das Bügelschloss schein robust, über die Haltbarkeit kann ich noch nicht werten. Da ein Schlüssel nicht mehr auffindbar war, wollte ich das Ersatzschlüsselprogramm von Krypotnite nutzen. Hier der Text von Kryptonite aus einem offiziellen youtube: Zitat/ Es passiert. Du könntest deine Schlüssel verlieren. Viele unserer Schlösser werden deshalb mit dem Key Safe Programm verkauft. Registriere deine Schlüssel bei uns und wenn du sie mal verlierst, dann können wir sie dir ersetzen. Für viele unserer Schlösser ist der Ersatz der ersten beiden Schlüssel kostenlos! /Zitatende Ich habe über zwei Monate versucht via Servicemail/chat dies in Anspruch zu nehmen. Ohne Erfolg. Es wird auf Rückfragen nicht geantwortet, mein Fall ist noch immer offen und nicht geschlossen. Meiner Meinung nach absolute Servicewüste von Kryptonite. Dann aus Verzweiflung kostenpflichtig bestellt. Nach einer Lieferzeit von einem Monat auch erhalten + 8,95 Zollgebühren. Fazit: Schloss gut, Service (meiner Meinung nach) teuer und schlecht bzw. gar nicht vorhanden.

My bike was stole, unfortunately. Immediately reported to the police and applied for ATPO claim. Got an auto response email confirming that they would update me within 5-7 working days after the claim. It has been almost 1 month now. No responses to any of my emails or requests. Very disappointed. Going to hire a lawyer, if they don't respond to my ATPO claim any soon. UPDATE (20.10.22): Today I've received the reimbursement! It took almost 2 months but finally all went well. I can imagine that the customer support is overwhelmed and you need to be patient. Changing my rating to 4 stars. UPDATE (12.10.22): Finally received a confirmation that my ATPO claim was accepted! "We are pleased to inform you that your Claim has been approved." Provided my bank account details for the reimbursement. Let's see how long will it take now until the reimbursement will be payed. Changing my rating to 3 stars. UPDATE (04.10.22): Unbelievable! Still no answer to my claim, follow-up support ticket and multiple requests. Going to hire a lawyer, if they don't respond any soon. UPDATE (28.09.22): Their promises were not kept. Unfortunately, I haven't received any update yet. The previous ticket in zendesk was just closed. I've created a follow-up ticket again. It's really frustrating experience. UPDATE (21.09.22): Later today, I've received a call from the customer service. They were very polite and apologised for not answering to my requests. Apparently they are overloaded with work at the moment. They've promised to get back to me on Monday (26.09.22). UPDATE (21.09.22): 7 days after this review, they have requested additional information on trustpilot. Let's see if this will help and move forward my ATPO claim. UPDATE (20.09.22): They even don't bother to answer to the negative reviews anymore. This is not a serious company! Still no answer to my claim and multiple requests.

Edit (March 2023): This was originally a 1 star review, but as I received help from the Kryptonite staff afterward, I got the keys. It did take a long time, but it sounds like that won't happen now. The lock is very sturdy but the Key Safe Program is a joke. Submitted a request in March, and the only contact I've had since is an email in April telling me that asking about the status is enough to bump me to the back of the queue. It's now July, and zero contact, zero sign of my keys. What's the point of having the system if it's unusable?

**Update July 2022: customer service contacted me and sent me a new lock. It took a long time but they came through in the end! My bike was stolen in broad daylight in August 2020. The thieves cut right through my Evolution lock, leaving no trace. The lock was registered. I contacted Kryptonite numerous times without receiving a reply, and it was only after leaving a negative review here that they responded. I have updated my rating now that I am satisfied with the outcome.