KRYPTONITEReviews of kryptonitelock.com

My lock ( 4 year old Evolution Mini 7) has seized up and apparently is under a lifetime warranty. Messaged them regarding this 2 days ago. Was thinking they may get back to me but nothing yet. Edit: despite the reply saying they will request my details, no one has responded to me via their Facebook Messenger or the ticket on their website. Terrible customer service. Edit: Changed from 1 star to 3 as further correspondence has led to me being sent out a replacement. I urge others on here to maybe message them via Facebook Messenger. This may help the long arduous process but they did eventually deliver results and the locks do seem to be some of the best about. No one has even tried to cut them. I also have a Fahgettaboudit lock which I use in conjunction with a moped alarm and the Mini Evo if I'm leaving it for longer than 30 mins

I got the Kryptonite Evolution Lite lock about two years ago. After some light on-and-off use, the key got stuck in the lock, impossible to remove, even after applying all the tips and tricks I could find online. I emailed customer service, but got no reply, not even after getting back to them twice. For a brand that claims to be high quality, this is a borderline scam UPDATE: After a few more months, they got back to me and replaced the lock. Slow but nice.