KRYPTONITEReviews of kryptonitelock.com

Ich habe ein Kryptonite Bügelschloss Evolution Series 4 gekauft und will diese Schlüssel dazu registrieren. Auf der entsprechenden Website taucht dieses Modell garnicht auf, bzw. mit undefinierbaren Ergänzungen, sodass ständig Fehlermeldungen kommen, wenn ich die Schlüsselnummern eingeben will. Das ist ein völlig mieser Service!!!

As many other customers complained, the customer service is inversely proportionate to the (high) quality of the lock. I've asked for a set of replacement keys more than 4 months ago (end of April 2022). I was replied 3 weeks after my initial request to be asked to be patient and not answer back but now it's been just too long. When I check the status of my request on their site it says "Solved" which is obviously not as I never received any replacement keys. I thought I might have just had bad luck and been "forgotten" but it seems I'm not the only one. My original request was ID #376701 if that can be of any help for the customer service to finally answer to the company commitments.

Looks like i'm not alone here. Lock works fine. I thought I was being so responsible when I registered my lock years ago but judging by other reviews here I'm screwed in terms of getting a replacement key. Seems a shame to not invest in customer service more since anyone who loses a key and has the Key Safe program totally fail them is not going to consider them for their new lock.

The Anti Theft Protection is basically a scam because you can never get a reply to any emails.

I lost one of my two lock keys and filled out the request for a replacement on Dec 28. They acknowledged via email receiving my request gave me a case number and said it might be a while and for me not to contact them again or my request would be put at the bottom of the pile. I had never seen that tactic used by any customer service before. I twice emailed them inquiring on the status of my order hoping that an email would not put my request at the bottom of their pile. It is now January 25 and I haven't heard a word from Kryptonite. I finally found a customer service number on line and called it today. It went directly to a messaging machine. Kryptonite has perfected the art of avoiding having to interact with their customers. Based on their low rating I am not the only dissatisfied customer. Needless to say, I will never purchase another Kryptonite product.

I had some issues with my kryptonite lock (I couldn't open it, the key wasn't turning completely). Considering the premium price, I'm disappointed by the product quality. The customer care wasn't responsive as I expected: I received their reply after eight days - but they gave me good insights - and I could remove the locker and free my bike. I'm afraid of using this locker again.

Not safe for London. These like can be cut like butter. Left the bike outside for an hour, came back and bike was gone. What’s worse is their horrible customer service. Takes days to respond back and they do everything they can not to refund you after signing up to their £1000 guarantee scheme