KRYPTONITEReviews of kryptonitelock.com

Ordered and paid for a duplicate key for front brake disc lock confirmation # 1780453393811 and never received the duplicate key. Contacted Kryptonite and was told it would be shipped this week and that was 3 weeks ago. As a motorcycle locksmith for the past 20 years I cut keys and ship on a daily basis but do not have the equipment to cut this particular key and have little call for it.

Maybe an excellent lock but customer service is up there with the worst customer service over a month to reply and as a result would never purchase their product again

Ordering spare key (uk customer). There is no uk agent cutting keys under licence from Kryptonite. That means the keys are cut and shipped from US. They take 2-3 weeks and cost £32 (2 keys). Plus all that extra C02. When mine arrived they didn’t work and you could see the finish was really bad…not properly de-burred or polished. I’ve complained but heard nothing.

La serrure n’arrête pas de se bloquer. Impossible de l’utiliser une fois sur 2 ! Quelle daube

I purchased the Kryptonite Evolution 790 Folding Bike Lock 90cm expecting a premium product and reliable customer support, especially at a $150+ price point. Unfortunately, my experience has been extremely disappointing. The Click-Tight bracket/cradle failed and would no longer release the lock. The lock became stuck in the mount, and I actually damaged the lock trying to get it out. I opened a support ticket with Kryptonite and spent over a month trying to get help. Communication was very slow, often taking weeks for responses. After finally acknowledging the issue, they shipped me the wrong replacement part entirely. When I expressed frustration after more than a month without resolution, I was told I would not receive a replacement lock or refund — only another bracket. To make matters worse, the case was eventually closed without the issue being resolved and I never received the correct replacement bracket. For a company that advertises a lifetime warranty and premium security products, this level of customer service is unacceptable. The lock itself may be secure, but if the mounting system fails, the product becomes unusable. I cannot recommend this product or Kryptonite support based on my experience.

Kryptonite Kryptolok Long Shackle U-Lock was not fit for purpose. I cycle on tracks and rough ground, this causes the levers in the lock mechanism to become loose. This prevents me from fully insterting the key so I cannot opertate the lock. After a few minutes of manipulation I can operate the lock. Did not try for Warranty as it does work if you have time to mess about.

Katastrophale Qualität, wurde ich nie mehr kaufen - wird suggeriert, dass das diebstahlsicher ist, hat keine 20 Sekunden gedauert und das teuerste Keyptonite Schloss war auf geknackt...

I purchased a New York Lock M18-WL, in February 2026 but come April the key is already jamming, or failing to fully insert into lock barrel so I can’t rely on this expensive product to actually serve its basic purpose! The lock is 60 days old and it’s never been left outside! Key Number: PP 9804