KRYPTONITEReviews of kryptonitelock.com

I bought a kryptonite bike block and my bike got stolen. The worst thing was I got in touch with kryptonite as they have a guarantee known as their anti theft protection offer but they never responded to my claim so i don't think it actually exists and is a marketing gimic.

Brutal. Lock jammed - that was an issue - but the bigger issue is that I can't get any support. email (online) only and 3 attempts, 3 weeks later no one responds. I've even asked them if they are still in business and they still don't respond. Maybe they aren't. I had to have the lock cut-off in the middle of the night, so now I have no lock, no trust in them and no support. UPDATE: The review posted here was noted by Kryptonite and they responded propmptly and resolved both the replacement of the lock and addressing our costs. Thank you!

I got a kryptonite lock a month ago. Today I used the same code as always to unlock it and it is completely jammed. I tried lubricant to loosen it and watched YouTube videos to unlock it. Completely won’t budge. No way of retrieving my bike without a bolt cutter now. Won’t be using any of their products in the future

Bought the Kryptonite Level 5 14 mm U-Lock Bicycle Lock with Looped Bike Security Cable lock. It is stated ATPO but cannot register my lock since there is no related family. It is impossible to reach customer service via phone or website. The company obviously lies about ATPO.

I'm pretty annoyed by the Anti Theft Protection "Offer". It's an offer to buy more stuff from them. I was under the impression that if I registered the lock I'd get some protection. That's what I was led to believe at the shop. I suppose I will, but that protection is going to cost me even more. Sure seems like a scam. Edit: Kryptonite has responded, and clarified nothing. The offer is still an offer to spend more money on the lock. The sticker on the package tells me the amount of the coverage I can buy. How convenient.

I ordered a repayment key and recieved a reply to say that there could be a 2 week delay 2 months ago. I've heard nothing back.

Anti theft offer keeps asking me for 14.99$ even though the lock I got should be free for a year as it’s 7/10. Filled the form out twice fully and correctly and it keeps saying $14.99 even though I’m in the Uk and everything is in £. Can’t be bothered trying to contact them cos everyone says you don’t get a response. What a waste of time spent 30 mins doing this and each time I cancel it I need to start again. Keep to your word kryptonite.

I have contacted Kyrponite on multiple occasions and its taken weeks for a reply. I now find myself in a position where I have purchased ANOTHER lock after not getting a reply regarding replacement keys. I have lost the keys for this new lock and contacted Kryptonite (the keys are registered, it should be a simple matter of being sent a replacement) but I worry this same situation is going to occur of no contact for weeks (during which I can't lock up my bike or use it). The only way to contact them is through a form which says 'we have a high backlog will get back to you asap'.