KRYPTONITEReviews of kryptonitelock.com

Terrible experience getting a replacement key. I requested a replacement key in Oct. 2022 and have still not received the replacement key. I have had a couple of email correspondences that confirmed they have my key on file but what's the point of having a Safe Key Program if you can't get a replacement key??? For the premium price of their locks they sure offer you very little in customer service.

I'm happy with the lock. But the service they provide to order another key is very bad. I've ordered 2 months ago and still don't have it delivered. The response from customer service is that they think it's delivered a a post office but no mention where.

It seems like you first have to write a bad review before they get in touch with you so here we go: I had my Kryptonite Evolution Chain lock for almost 1.5 years when I suddenly could not lock it again (at least I didn't had to cut it open), the key just wont turn anymore. I sent them an email over 3 weeks ago and haven't heard anything back since. Reading the other reviews it does not seem to be an "after Christmas" issue but to be the way kryptonite works in general - very very slow.

This company is a joke, First their oh so safe number-lock was cracked within the 10-15 minutes during which I left my bike alone, then I filed a request with them on the 4th of December and still haven't heard back from them. W*f Kryptonite, this is embarrassing. In case you are reading this, my ticket is #403740

Kryptonite sell themselves as a trustworthy company, but don't believe it. I've had a warranty request open with them after the lock I purchased fell apart, and I've heard absolutely nothing from them in the month since I opened the ticket. I've tried to follow up multiple times, even contacting them via twitter - it's impossible to get a response of any kind, not even a chatbot. I want to have a human deal with my warranty claim for their expensive lock - is that too much to ask? Incase anyone from Kryptonite does see this... my request is number 403059

I spent a LOT of money to get one of these locks for security and the ATPO. Sadly my new bike was still stolen, and now I am faced with the awful customer experience of not hearing anything back from the company I picked to help me in this exact situation. My claim number is 108900, so please don't copy and paste the generic message for details as you'll have all of my details. I claimed over a month ago and have heard NOTHING. This isn't acceptable and I'd really appreciate it getting resolved ASAP before I escalate further.

Got a problem of key not working after 2 monthes I contacted customer support 3 weeks ago filled the form sent the invoice they never even answer me in any way Today 2 of january still nothing resolved, really disapointed was hoping for help with your message but nope

My bike was stolen. I paid greatly for to Anti-Theft Protection they offering thinking that there is a reliable company behind it. Unfortunately, it seems like a completely scam that misleading the customer in order to gain easy money! It’s almost 3 month since I activated my insurance and nobody as reached out to help (also ignoring my emails)-case 108848. Next step is to escalate this to my law firm in order to stop this fraud immediately.