KRYPTONITEReviews of kryptonitelock.com

I've had to raise another ticket (419667) because my previous ticket (404004) was deleted. It feels strange that I have to come on here to get a ticket looked at. Please can the Kryptonite team have a look at ticket 419667 and send out a replacement lock as they had promised.

Is there any chance that anyone from kryptonite can get in touch with me regarding my unanswered claim?

After struggling to put a claim through with a faulty website, I've now waited months, followed up multiple times also using different emails for Kryptonite, and got nothing back. Poor, poor, poor customer service. And since my bike got stolen - clearly not a great lock either. Oh and if you're reading this, Kryptonite and want to come good - my claim number is 109083.

Kryptonite have been ignoring my email (my ticket numbers are #390519, #417975.) for almost a year. their customer service is a joke. Definitely never recommend.

I requested a replacement key as part of the key safe programme and have not heard anything for over a week. I don’t understand why there is such poor customer service- surely it should be easy to send an email with tracking details.

my bike was stolen two months ago. i filed a claim but never got an answer a part from the automatic email from their system . Asked for a follow up and never got a response . From UK seems to be impossible to call them . In 2023 with VOIP technology been an everyday thing for businesees seems unreal that you don't have a working/free European number .

Really confused about the key safe program?? I registered for a replacement nearly a month ago, got a reply saying they would send them 'when they were able to' and I haven't received anything or had any response to my two follow up queries. I don't have a clue if the key hasn't been sent or it's been sent and is stuck somewhere and no one is replying with no phone to call. Terrible customer service, I originally got this lock over another for this program but think I'm just going to have to end up getting a different lock anyway :(. Would be ok to take a while if there was at least some communication about it. If you're going to advertise this then it should be more of a priority! Update: Got a reply after posting this review that my key would be sent out by the end of last week and I'd get a notification when it happened. No notification and my ticket has been closed so still don't think the key safe program is real.

My bike was stolen in Dec 2022. I had signed up for Anti Theft Protection offer- insurance and I filed a claim. Although I sent multiple follow up e-mails and called their customer service center (+001781-828-6655 ) never heard from them. It seems that their anti theft protection offer is not legit- I do not recommend paying extra for that service because they are not paying you back what they promised to. Update on 24/Feb/2023 : KRYPTONITE Trustpilot review said that they will be contacting me, but have not heard from you yet- Still waiting for an update Update on 25/Feb/23 : KRYPTONITE asked for my contact details Update on 01/Mar/23: KRYPTONITE informed me that my insurance claim is approved and asked for my details.