KRYPTONITEReviews of kryptonitelock.com

Can't find a telephone number to talk to a person about shipping a replacement key to an address in Canada. I found a price of $ 30.00 USD to send the lock to an address in MA; however I have read reviews that the company cashes the check and does not respond., There seems to be some degree of unscrupulous business! I am thinking of throwing the lock in a recycling bin and buying a cable and a padlock.

Bought a D lock from Halfords, and after 6 months it stopped working. The key gets stuck doesn’t lock,

The Anti-theft program is BS! My sons bike was stolen on school grounds, I provided Kryptonite a detailed school report And because I didn’t provide a picture of the broken lock my claim will not be further reviewed. The thief was obviously covering his tracks and left no evidence. School cameras are not angled where bikes are stored, which is completely out of my control and neighbors in the area reported someone jumping the fence after school hours. So apparently it’s my fault because I didn’t read the anti-theft policy thoroughly. Without a picture the detailed report was not sufficient enough. Now I’m left paying for a bike that we no longer own and Kryptonite can’t even offer the courtesy to pay for any of my ongoing costs. So damn me for not providing a picture of the “unbreakable lock”

The "Anti Theft Protection Program" is a joke. You pay a registration fee to participate, with the goal of being protected/ reimbursed, if you bike is stolen. To file a claim with Kryptonite, it's mandatory to provide a photo of the broken lock. In the majority of cases, thieves will take the lock with them when they steal the bike, as the lock could provide traces for the police. So they make it disappear as well. And, well, according to the T&C of the Kryptonite program, you can't file a claim if the lock is gone. This is a cheap marketing trick to make additional money while finding an excuse to disappoint customers if their bike is stolen.

No response from the Anti-Theft Protection Offer. My bike was stolen, the lock was cut off, they claim 30 days to process the claim, it's now been over 3 months.

can anyone from kryptonite can get in touch with me regarding my unanswered claim? I've been trying for quite some time to get a hold of someone to let me know about the status of claim its now come to 30 days still no answer Claim Number: 109191 Have I been Duped, by there marketing

Very negative experience of their anti-theft protection scheme; clearly just a marketing scheme and they do not follow through. 20 April 23- Filed a claim 1 June 23- I sent an email to follow up as 30 business days had gone 12 June 23- Another attempt at contacting. All with no reply from kryptonite. My claim number is 109151; and have been bitterly disappointed by the lack of any progress with this. As if the whole farce continues; Kryptonite replies to this review asking for more details to follow up on the same day, but despite me giving this to them, absolutely no follow-up. Clearly Kryptonite would like to give the illusion of action but absolutely nothing is being done.

I raised a ticket with you over a YEAR AGO! If you ever get to it: #360417 Maybe in a couple of years?? Do not recommend, unless you're really into being ignored?