KRYPTONITEReviews of kryptonitelock.com

Edit: Nachdem ich meine Bewertung abgegeben habe, hat der Kundendienst prompt reagiert. Mittlerweile habe ich die Ersatzschlüssel erhalten und auch der Zahlungsbetrag wurde mir zurückerstattet. Danke an dieser Stelle dafür. Eine solche Reaktion habe ich nicht erwartet. Originalbewertung: Habe im Februar ein Kryptolock 912 erstanden, bei dem mittlerweile beide Schlüssel ihre Funktion eingestellt haben. Das alleine ist schon Grund für eine Abwertung. Die Ersatzschlüssel habe ich vor 6 Wochen bestellt. Bislang ist aber noch kein Ersatz eingetroffen. Der Kundenservice ist praktisch nicht vorhanden. Eine Anfrage landet im elektronischen Nirvana von Zendesk. Insgesamt habe ich 100 EUR in den Sand gesetzt. Aus meiner Sicht ein klares Veto gegen zukünftige Käufe dieses Anbieters.

My 2 bikes were stolen back in August and I did all that was required to report the theft to Kryptonite. However I was never contacted within the 5-7 days as mentioned in the confirmation email. After 30 days, if the bikes were not found therefore I should be eligible for reimbursement but still no new from Kryptonite. I subscribed for the 5 years ATPO but it seems I should not have invested in that unfortunately. [EDIT] It took close to 6 months to get the reimbursement but it came and I can now look into getting 2 new bikes. So it was very long to get an answer but it eventually came. Thank you Kryptonite.

I received 2 spare bike locks as expected. Good response to my chasing emails which explained there was a delay due to high number of requests.

Just received my Kryptonite bike lock replacement key. It works perfectly so I am happy! Took a while to arrive but it was shipped from US so that was to be expected 👍 The only thing I would have liked was to have received a confirmation of dispatch email as I wasn't sure when this was going to turn up and wasn't sure if it was going to arrive at all until it eventually did! All in all great service, I got what I purchased so thanks 😀 Josh

My kryptonite lock saved my expensive boardman bike from being stolen outside of my work last night. I am still shocked it happed outside the window I was stood by most of the time. The thieves tried to spin and break it with some kind of breaker bar. I found it twisted up and my bike, although slightly lifted off of the ground, was still there thanks to this lock! :)

I had an old Kryptonite lock I was about to throw away. I had lost one key and mislaid the other at home. Fortunately, clearing out an old rucksack, I found the spare! I started to use it on my bike, but not wanting to have to try and saw the lock off, if I lost the only key. I needed and wanted a spare. So, I used the Kryptonite's online Key Safe Program service. I ordered a replacement key on 27th February 2022, and I received an update email from Donna on 4th April 2022, letting me know they were working on it. It took some time, but I suspect, like me, lots of people lose keys and need replacements? So, it is probably a very busy service? Then, last week (12th September 2022) a strange little padded package dropped through my door. I had not ordered anything recently, so intrigued I checked post mark (a US franked label) and examined it. To my surprise and joy, Kryptonite had sent me two brand new keys that work perfectly, and they did not charge me either. Though it took just over 6 months, the keys work, and they were free. I am a patient guy, so I am happy to give a 5-star review. Thank you, Kryptonite staff and company.

I've owned Fahgettaboudit mini locks for about 12 years, and have never had any attempts to steal my bike when using this lock. (I've had 5 partial/full bike thefts with other locks). I've had to oil the lock occasionally, as you would expect, but that's it. When I've had issues (mainly losing my keys) the customer service has gone above and beyond my expectations. The Fahgettaboudit mini is genuinely the most secure lock out there in my experience, by a long way.

My parents got me a Kryptonite lock for Christmas and after my first week of using it I lost my keys to it. I was able to reach out to customer service and they were incredibly helpful in getting me a new set which they shipped to my dorm. They were so nice during a very stressful time for me!