KRYPTONITEReviews of kryptonitelock.com

I am trying to get in touch to replace my "lifetime guaranteed" lock which has failed. I have had no reply for some weeks and nobody answers their US based telephone line. I am loathe to buy another lock as this one is guaranteed but I fear I have no option. Buyer beware! Do not rely on them for after sales support.

Zero stars for service although lock is very good. Ordered additional keys through Key Safe offer. Original claim acknowledged 11 August 2023 and sent follow up email but no response. May need to try some other avenue as companies shouldn’t be allowed to offer deals if they don’t follow through. Very poor customer service. Expect I’ll get the same automated response from Kryptonite via trustpilot as others received. Please prove me wrong Kryptonite!

My bikes were stolen after two years. I had the Kryptolok 912 Combination Integrated Chain and the thieves just cut the lock. I have the ATPO program and I filed everything according to their website (Pictures, police report, I have the lock for proof) but it's been 3 months and no response. I tried to contact them 6 times through different channels and not even a single response. Stay away from their locks and ATPO.

I bought one of their locks under the belief that should my bike be stolen whilst the lock was in use, the company would reimburse me for the value of my bike. (As previously advertised and stated on my paperwork). My bike was stolen in October 2022. The theives were caught on cctv and the crime was reported to the police. After much fuss trying to find out how to submit a claim, I eventually found the process online and provided all details requested in order to submit my claim. Needless to say, I never heard anything from the company, and it looks like I'm one of many people in the same position. I've since bought myself a new bike which I had to take out finance for, along with an Oxford lock and bike insurance. I will never buy a lock from Kryptonite ever again!

Don’t buy 2 bikes stolen today within 4 mins they simply sprayed @@@@@ into lock freezes lock 3 hits of a hammer boom done watch the whole thing on Cctv there’s videos on YT showing it , disappointed.

Doesn’t worth it as all thieves can broke it/ cut it. I had my bicycle stolen last week even having this lock, as all UK thieves know how to get it out of your bic. It’s a shame as I bought the locker to avoid exactly this situation. Do not lose your money with this locker.

Ordered a key ,that doesn't fit nor open the lock . Customer service is non existent . I wrote a few mails.no response .so I guess I buy a new lock from a reliable company .and never ever spend a single dime on that fraud of a company .thank you for wasting my money on a joke of a company Invoice# 356646

Is Anti-Theft Protection Offer a scam? I submitted my application on May 3, 2023 and received confirmation of my application by automatic e-mail, stating that I would be contacted by their team within 5 to 7 days. As I didn't receive a reply, I contacted them again on however no reply. I had already sent the purchase invoice for the Kryptonite Lock, a photo of the dismantled lock, a photo of the lock keys, the lock key number, the purchase invoice for the stolen bike, a photo of where the bike was parked, a photo of the bike before theft, a photo of the lock key. Could you please give me an answer? I am really worried as they say you will receive a response in 1 month however i have been waiting over 2 months coming too 3 which is really disappointing. My Claim number is 109170 I hope you resolve this and contact me as soon as possible