KRYPTONITEReviews of kryptonitelock.com

Purchased a lock just under a year ago, key stuck in the lock and not able to extract. Local locksmith told me it wasn't fixable. Tried to contact customer service (as comfortably within warranty period) with all the details specified in the contact form, but have had ZERO response for 26 days, despite commenting on the zendesk ticket. Phoned them to follow up on the issue, simply told "someone will get back to you at some point". Tried phoning again and stuck on permanent hold Nothing I can do at this point but purchase a new lock. Plenty of other companies selling locks - suggest you take your business elsewhere.

I have been an extremely long-term customer of Kryptonite, having bought my first lock from them back in 2001. I have 2 chain locks, 3 d-locks, a disc lock and many many cable locks all from them. The first time ever I have needed replacement keys and have been totally let down both with regards to delivery time and the company will not answer my emails or messages on social media. In future I will use ABUS as I need to rely on these products.

Kryptonite evolution Pros - High reviews online Cons -Mount unusable: black band ripped and mount won't tighten -Have to bungie cord lock to pannier rack -No response from Kryptonite -No problems with my Abus ultimate lock

My bike and lock was stolen. It's been almost 3 months from when the event and claim was sent through and I am yet to have a response even after numerous attempts to contact them. Complete SCAM! DO NOT trust this company to insure your bike.

The Kryptonite support is absolutely NON-EXISTENT!!! Opened a ticket 20 days ago and no reply, I called their support numerous times, but keep getting an answering machine... With this support how can anyone safely rely on their products!!!... *** Unbelievable ***, despite waiting three weeks for some response to the initial ticket, after that the ticket was closed on 10 November 2023 but until today 24 November 2023 I have received nothing, absolutely NOTHING. So tickets are closed before the actual resolution is provided!!! Does Kryptonite really feel that this is good support?

Appalling customer service, made a claim over a month ago for the free set of keys as I had lost mine, and not heard back!! They don't have a UK contact number! Email and you will not get any response! Never buying a lock from them again, imagine if you ever needed to make a guarantee claim! Stay clear! To much stress and hassle.

I had my bike stolen from work while using a Kryptonite New York lock - they used an angle grinder to cut through the lock. I had signed up for Krytonite's Anti-Theft protection scheme, so I immediately put in a claim via the website and the response said I would be contacted within 30 working days. Three months later and I've heard nothing back. Reading other reviews, I see that I'm not alone - this scheme seems like a marketing scam. My advice is to go elsewhere and buy a lock from a different manufacturer. EDIT: Now 5 months on and still nothing - so much for them responding in 30 working days. I understand there is a massive backlog, but this is ridiculous. I will never buy another Krytonite product again.

I have bought a Kryptonite lock and twice it has been forced. Twice I bought the anti-theft protection, but when I tried to claim after the lock was forced and my bike stolen, there was no response what so ever from Kryptonite. The insurance is a scam. Don't waste your money.