KrakReviews of krak.app

Stay away from this company SCAM SCAM SCAM I have recived my student finance payment moment later they blocked my account for no reason opened a ticket number (#21544802) keep speeking with chat boot AI just ignored me send a lot of email still ignoring i am at risk of withdrawal from university cause my project money is blocked and i dont have anyoneti help please community help me and stay away

It has now been exactly one week since I requested a transfer from my Krak account to my bank account using SEPA / SEPA Instant, and the money still has not arrived. I contacted support multiple times, but all I receive are automated AI-generated responses with no real assistance, no clear explanation, and no actual solution. It feels impossible to speak with a real person. What makes this even worse is that I honestly feel like they are doing this on purpose after my previous negative review. This situation is completely unacceptable, especially for a financial service handling customers’ money. Delays can happen, but the total lack of proper customer support is what makes this truly scandalous. One of the worst services I’ve encountered in recent years. I absolutely cannot recommend Krak to anyone.

Bei mir läuft alles rund bis jetzt bin ich zufrieden. Bis zum jetzigen Zeitpunkt kann ich kein negatives berichten.

Esperienza molto male! Nessuno di questa piattaforma Krak ( drogata ) Ha comunicato che i usdt erc20 TRX Non li accettano più! Da ieri ho inviato TRX ancora oggi non sono arrivati! Ho contatta assistenza rispondono sempre la stessa cosa mai una frase diversa! Andrebbe una segnalazione alla sec. Ora non risponde più ne meno il vostro supporto

UPDATE: Your team publicly replied here claiming that an email was sent to me. This is absolutely FALSE. I have checked all folders and received nothing. To resolve this communication issue, I have just sent a brand new message directly to your main customer support email from my registered address. Please locate my message in your inbound queue using my old ticket number #21389378 and my account name Maxim leon adam Lance. Assign a human agent to find this message in your system and reply to it immediately with my full account statement and the refund tracking numbers! Absolutely terrible experience with Kraken. On May 19th, three GBP deposits were sent to my account via FPS. Instead of processing them, Kraken held the funds "in progress" for over 10 days. I received nothing but automated bot replies from their support chat. Now, without any explanation, they have permanently closed my account. I understand if you don't want me as a customer, but you cannot hold money for a closed account! I am demanding only one thing: immediately REJECT these pending deposits and return the funds to the original senders' bank accounts. Stop holding money in limbo and process the refund back to the senders immediately. Ticket number: #21389378

They closed my account with my money without even give a justification. Ticket #20705458 has already 1 month without solution. PS: This is standard bull* because to stole my money they didnt need any video call. They have my ID validated and video proof of life and there is no GDPR that requires such video call. It even states that there should not be asked more data to access my own data.

I opened this account and completed the KYC verification. Shortly afterward, I deposited around €300, but since then, I can no longer withdraw it. The money is blocked and nothing can be removed from Krak. I chatted with their stupid digital assistant, which turns out to be useless. I opened a support ticket number 21403298, but no one answers. Stay away from this company. They are professional scammers and hold their customers' money indefinitely. They should be reported to Consob, Europol, and the EBA to have their banking and crypto licenses revoked in Europe. Let's unite and do something to stop these damned scammers.

Unprofessional, ridicolous, infuriating I used my krak card on 2 merchants that i have used plenty of times before - and for some reason that no one on earth knows or can explain, the card was declined by card issuer - but money was still charged from my acc. Talking to support, they tell me its the merchants who have to reverse the transactions - when i talk to the merchants they say that its Krak who has to do that cause the card was declined before ever processing anything so the merchants CANT EVEN SEE THE TRANSACTIONS. But Krak keeps telling me to go elsewhere and i keep coming back being told everywhere that KRAK is the one who has to solve this. Ending up with TERRIBLE answers and support and being told basically that i have no other choice than to wait 14+ days for the authorizations to dissapear by itself??? The way the support treated me and this issue is unbelieveably incompetent.