KrakReviews of krak.app

STAY AWAY Scam Alert. My fully verified account got restricted after 1 deposit, "Funding Suspended" they said, your whole account is blocked, cannot use your card, cannot withdraw. Nobody replies to you, even on their social, you keep getting the same answer that one of the account specialist has to check your account, no response via email meanwhile your money is in limbo and they get to keep it hostage. lost me as a customer!!! EDIT: 8 days and still nothing from either social media krak account or via email or ticket support from their website. Money and account in limbo forever

Warning: My experience with Krak and Kraken – around €7,500 frozen and almost no support I want to warn other users about the experience I have had with Krak and Kraken so far. On 13 July 2026, I transferred €265 from my PayPal account to my Kraken Everyday account. This was a legitimate payment connected to a reimbursement from a friend. Shortly afterwards, Kraken suddenly restricted and froze my entire account. The account contained approximately €7,500, including a salary payment of more than €7,000. I was therefore not dealing with a small amount of money that I could simply ignore. This was a substantial amount of my own money, which I suddenly could no longer access. Kraken sent me only a very short email stating that my account was being reviewed because of supposed security concerns. However, they did not clearly explain what the actual problem was, which transaction had triggered the review, what documents they required, or how long the process would take. I immediately contacted customer support and provided information about the origin of the money. I was willing to cooperate and submit any documents necessary to clarify the situation. Nevertheless, I have received no meaningful assistance. There appears to be no properly accessible customer service capable of resolving the issue. Most of the time, users are directed to an automated chatbot or receive generic responses. Nobody gives a clear explanation, nobody provides a realistic timeframe, and nobody seems willing to take responsibility for the case. I have now been waiting for approximately two weeks to regain access to a high four-figure amount of my own money. During this time: * My account has remained frozen. * I have not received a proper explanation. * I have not been told exactly which security concern exists. * I have not received a reliable timeframe. * Customer support has not provided meaningful help. * My submitted evidence has apparently not resulted in any progress. * My formal complaint has also not received a substantive response. Kraken confirmed receipt of my formal complaint on 16 July 2026. However, even after submitting the complaint, I have still not received a proper solution or detailed response. The most frustrating part is that customers cannot immediately take the matter to the Financial Services and Pensions Ombudsman in Ireland. Under the complaint procedure, you may have to wait up to 40 working days without receiving a final response before you can approach the FSPO without a final response letter from the company. That means Kraken can potentially retain access to a customer’s money for weeks while the customer is left waiting, receiving generic messages and having no effective way to speak to a responsible person. I understand that financial companies are required to conduct security and compliance checks. I am not objecting to reasonable checks. What I find unacceptable is freezing access to approximately €7,500 without giving a clear reason, without providing a transparent process, without offering functional customer support and without giving any reliable indication of when the issue will be resolved. This post describes my personal experience so far. I cannot judge what happens in every other case, but based on what has happened to me, I would strongly advise people to think very carefully before keeping significant amounts of money with Krak or Kraken. Do not assume that you will always be able to access your money simply because your account has previously worked normally. In my case, everything appeared normal until my account was suddenly restricted. My advice to existing Kraken and Krak users is simple: **Do not leave more money on the platform than you can afford to have frozen for weeks. Consider withdrawing your funds while you still have unrestricted access.** I will update this post if Kraken finally provides a proper explanation, releases my money or responds meaningfully to my formal complaint. Until then, my warning remains: be extremely careful with Krak and Kraken.

Are you using open AI to reply to people on trust pilot ? Hmmmm Something isn’t right. I’m giving this case 5 business days.

Wenn ich könnte, würde ich -5 Sterne vergeben. Leider ist 1 Stern das Minimum. Meine Erfahrungen mit Kraken bzw. der Krak Card sind leider äußerst enttäuschend. Ohne vorherige Ankündigung wurde mein Konto plötzlich gesperrt und anschließend mit sofortiger Wirkung geschlossen. Gleichzeitig wurden eingehende Überweisungen blockiert und meine Auszahlung bis heute nicht freigegeben. Ich habe alle Anweisungen von Kraken befolgt, die Auszahlung meines Guthabens fristgerecht beantragt und den Support mehrfach per E-Mail kontaktiert. Auf keine meiner E-Mails habe ich bislang eine Antwort erhalten. Die einzigen Rückmeldungen erhielt ich über Instagram sowie den KI-Chat in der App. Dort wurde mir mitgeteilt, dass mein Fall an ein Spezialteam weitergeleitet wurde und eine manuelle Prüfung stattfindet. Einen konkreten Zeitrahmen oder eine Lösung konnte man mir jedoch nicht nennen. Mein Geld ist weiterhin nicht verfügbar. Da ich keine zufriedenstellende Unterstützung erhalten habe und meine Gelder trotz mehrfacher Kontaktaufnahme weiterhin zurückgehalten werden, habe ich mittlerweile eine Beschwerde bei der BaFin eingereicht. Ich habe Verständnis dafür, dass Finanzdienstleister gesetzliche Prüfungen durchführen müssen. Was ich jedoch nicht akzeptabel finde, ist die fehlende Kommunikation, die ausbleibende Beantwortung von E-Mails und die lange Verzögerung bei der Freigabe meiner eigenen Gelder. Aufgrund dieser Erfahrung kann ich Kraken und die Krak Card derzeit leider nicht empfehlen.

I received payment since 4days ago till now payment is on processing and no customer support. Refund the payment if you won’t allow me withdraw the payment this taking days

My account received 3000€ from Paypal and there is no existent support since 8th July. Do not use this platform as your bank account stay away because you will lose your money, my ticket number is Ticket # 21980865, if you are not releasing my money at least send it back to Paypal so I can withdraw so to my actual bank account it been over 2 weeks !!!!!!

***Kraken you keep replying to go through your ‘official channels’ I have done via email to support, socials and customer services and on Facebook groups that you sent me to and NO responses at all the account has been restricted now for weeks all since sending £300 no one replies to resolve and haven’t been given a ticket number already said this on numerous calls, emails and reviews ***Posted here a few times and keep being removed but will not give up over 6 weeks ago my partner transferred £300 to my account all correctly and I did not get the money bank statements prove this - frozen from account since disputed it and zero responses from any support avenues we have raised this though all recommended by the AI bots - scammers

I recommended Kraken to my friend because I believed it was a trustworthy platform. Unfortunately, I deeply regret that decision. My friend’s support ticket is #21956711, and after almost two weeks she still has not received a meaningful response. Her bank transfer has been stuck in “Processing” since 13 July, and she has not been given a clear explanation. Watching someone I recommended the platform to go through this has also caused me a lot of stress. I feel responsible because I encouraged her to use Kraken, believing she would receive professional service. Instead, we have experienced poor communication, repeated generic replies, and long delays without any clear answers. I expected much better customer support from a company of this size. Until Kraken improves its communication and resolves cases like this properly, I cannot recommend this platform to anyone.