Quality of jewelry is very nice! They did send out the wrong size of backings but have made some adjustments for me. customer service is nice as well.
Response from KosinerjewelryOct 16, 2026
Thank you so much for the 5-star review, Kathleen! We are thrilled to hear that you love the quality of your jewelry. I do sincerely apologize that we initially sent the wrong size backings, but I'm so glad our team was able to make the adjustment and resolve it for you. Providing great customer service is just as important to us as crafting beautiful pieces, so your kind words mean the world to us. We look forward to serving you again soon!
Best regards,
Kosiner Jewelry Team
PP
Paula P.
Above & Beyond Quality & Care
Beautifully crafted earrings and exceptional customer service! 5++ stars! Delivery was prompt, and the packaging was lovely—it even came with a nice jewelry bag and a polishing cloth. I highly recommend Kosiner Jewelry if you are looking for above-and-beyond quality and care.
Response from KosinerjewelryOct 16, 2026
Wow, thank you so much for this incredibly kind review, Paula! We are absolutely thrilled to hear that you loved the craftsmanship of your earrings and that our team provided exceptional service. It makes our day to know that the little details—like the jewelry bag and polishing cloth—added to your experience. Providing "above-and-beyond quality and care" is exactly what we strive for, and your high recommendation means the world to us. We can't wait to serve you again! 💛
Best regards,
Kosiner Jewelry Team
KB
Kristina B.
I ordered what I thought was a pair of…
I ordered what I thought was a pair of earrings and turned out it was only one. I reached out to customer service as I was a little disappointed I hadn’t even received it yet so I was going to cancel. They solved the issue for me. I will order again and more careful it’s not a set they are single earrings.
Response from KosinerjewelryOct 16, 2026
Thank you so much for your 5-star review, Kristina! We truly appreciate your kind words about our customer service team—we're so glad we could resolve the issue for you. We sincerely apologize for the confusion regarding the single earring vs. a pair. We hear you loud and clear, and we are actively working on making our product photos and descriptions much clearer so this doesn't happen again. We can't wait to welcome you back for your next order—and we'll be here to help you every step of the way! 😊
Best regards,
Kosiner Jewelry Team
BU
Biochem U.
Good company and good product
Good company and good product
JS
Jessa S.
My order delivery took forever
My order delivery took forever. I tried to contact the costumer service how many times to discuss this delivery issue, sadly no one is out of reached. I hope posting this review can catch their attention. Im totally disappointed!!!
Response from KosinerjewelryOct 1, 2026
Dear Jessa,
Thank you for your feedback, and we are truly sorry for the frustration and for the delayed response. We completely understand your disappointment.
We would like to clarify that your order was shipped on the same day it was placed. The delivery time is therefore due to international shipping and customs processing, which can sometimes take longer than expected — we understand this feels frustrating.
We also sincerely apologize for not getting back to you sooner. Our team was on holiday, high volume of customer inquiries and we normally aim to reply within 24 hours.😢
We want to make this right. Please contact us directly at [email protected] with your order number, or reply here, and we will check the delivery status and assist you with a replacement or a full refund if needed.
Again, we apologize for the inconvenience and appreciate your patience. We are here to help.
Best regards,
Kosiner Jewelry Team
AB
Agnieszka B.
This company is the best I’ve ever…
This company is the best I’ve ever brought from & dealt with.
In simplest terms, I had an issue with one of the earrings that I previously brought. It was too small for my ears & I wasn’t happy with it. I emailed customer services support & told them about my issue. Instead of being combative and having a problem with this, they instead were the LOVLIEST people ever.
They told me that I could choose a different set of earrings & they took off the price difference, which was such a nice touch. They also paid for shipping as I’m in the UK and made sure that I was completely comfortable and satisfied with my purchase.
If you need to buy any earrings for either yourself or a loved one. This is the place to go, highly recommended it.
Response from KosinerjewelryOct 1, 2026
Dear Agnieszka,
Thank you so much for your incredibly kind and heartfelt review — it truly means the world to us! 😊
We're so glad we could turn your initial disappointment into a positive experience. It was our pleasure to help you find a different set of earrings, handle the price difference, and cover the shipping to the UK so you could be completely comfortable and satisfied. Knowing that you felt cared for and supported means everything to our team.
Your recommendation is the highest compliment we could receive, and we're deeply grateful for your trust. If you ever need anything in the future, please don't hesitate to reach out — we're always here to help!❤❤💖
Best regards,
Kosiner Jewelry Team
DW
Deborah W.
Great product and good customer service
Great product and good customer service. They were quick to reply and help me with a replacement. Would definitely recommend!
Response from KosinerjewelryOct 1, 2026
Dear Deborah,
Thank you so much for your wonderful review — we truly appreciate it! 😊
We're delighted to hear that you're happy with both the product and our customer service. It's great to know that our team was able to assist you quickly with your replacement.
Thank you for recommending us! If you ever need anything in the future, please don't hesitate to reach out. We're always here to help.
Best regards,
Kosiner Jewelry Team
NX
Nancy X.
Ordered an earring that didn’t work…refunds are a nightmare
Ordered an earring that didn’t work out, it was way too short. Hoped that the longest length would work out but it didn’t. I requested a refund and let me tell you, the company tried 4 times to offer an alternate solution. I simply wanted a refund. This was all done through email and as you can imagine took much longer (span of days and days) than it should have with all the back and forth. I finally got the instructions to return everything which I did and followed to the T. I was told they process returns on certain dates. My package would’ve been returned before all 3 of the dates they listed. I totally forgot about it, over a month and a half later I realized I never got my refund. I had to reach out again and coincidentally they “somehow missed it” but were able to issue one immediately after. It makes me believe that if you’re not someone who pays attention, you probably would’ve never got your refund. I requested the refund at the end of July, didn’t get it til September.
Response from KosinerjewelryOct 1, 2026
Dear Nancy,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and delay you encountered with your refund. We completely understand your disappointment — the process took far longer than it should have, and the repeated alternative offers only added to your frustration when you simply wanted a refund. That is not the experience we want for any customer.
We also sincerely apologize for the internal oversight that caused your refund to be missed until you followed up again. This is not the level of service we aim for, and we take your feedback very seriously. We are currently reviewing our return and refund procedures to ensure better communication and faster processing in the future.
We are glad the refund was eventually issued, but we regret the inconvenience and the time you had to spend chasing it. If there is anything else we can do to make this right, please contact us directly at [email protected] — we would welcome the opportunity to restore your trust.
Again, our sincere apologies, and thank you for helping us improve.
Best regards,
Kosiner Jewelry Team
