Trent P.
The gentlemen were nice
The gentlemen were nice, explained everything to us and were very thorough.
Since 1946, people have trusted Koorsen to protect their businesses and homes. From our knowledgeable sales people to our highly trained technicians, we have been committed to providing complete fire protection and security solutions that don’t just protect buildings—but protect lives too.
Koorsen Fire & Security (koorsen.com) has 213 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Excellent
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213 approved reviews, newest moderated first
Trent P.
The gentlemen were nice, explained everything to us and were very thorough.
Melissa P.
I have worked with central fire protection/ koorsen fire and safety for years; at different locations. Where ever i am and where ever i go, i will always have them take care of my fire equipment. Best service around!
Mark
Koorsen came out 2 years ago to service our 20 Fire Extinguishers, which we had previously paid approx. $ 200 per year to local firefighter organization. They did not tell us how much it would be, and we ended up being billed over $ 1300. When we refused to pay they threatened us and offer a compromise of $ 2000 for a 5 year contract. Note, this is for only 20 10 lb. fire extinguishers. But to meet our insurance obligations we complied. This year, as we did last year, we pulled all the units, had them ready at the door for the technician, All he had to do was service. He asked. "is there anything he could do for us, and I said would you put this one new hanger up for us and guess what, it came with a hefty $ 12 bill later for one screw and 10 seconds of work. We will continue to honor our contract, but Koorsen has a license to steal, I hope future small businesses will not get taken, like us, to the cleaners.
Response from Koorsen Fire & SecuritySep 19, 2017
Mark, We are sorry to hear that your experience with Koorsen Fire & Security has not been a positive one. We will pass your remarks onto the appropriate branch to address the issues you have had and correct them moving forward. We sincerely hope Koorsen will have the opportunity to gain back your trust in the future. If you have any further concerns or questions, feel free to email us at [email protected]
Joey M.
We have been utiziling services from Koorsen Fire for several years now and have never been let down. They are always courteous and provide excellent care and attentiveness. We have been impressed by them so much, we switched from Tyco Security to Koorsen Security for our alarm system.
Jason H.
Koorsen is usually on the spot quickly when I call. I understand the busy schedules from each customer they have and also know every job don't happen as quick as everyone wants it done which is now or yesterday. They are always ready to answer any questions I have and ready to solve most issues. Good people to deal with.
John M.
you sent a person who has only worked for 2 weeks
Tim O.
Great customer service and attention to details.
Larry W.
Our local Richmond Indiana office is great, it is staffed with excellent responsive technicians, Rick Blunk has put together a wonderful team. They have grown with us and now handle over 40 of our security / fire accounts along with our fire extinguishers at these locations.