KOODINGReviews of kooding.com

Response from KOODINGOct 29, 2020

Thank you for your feedback. We are sorry you were not satisfied with the return experience. We provide free, fast, and low cost shipping service to our global customers. This is possible because we cover most of the shipping fees for our customers and we are making returns as easy as possible with small fees. There are many customers around world, who are facing high shipping and return fee, customer service issue, and language barriers to shop Korean products. KOODING is founded with the mission to help those customers around the world and give access to authentic and high-quality Korean products. Thank you for your understanding and let us know if you have any other concerns here: https://www.kooding.com/contact-us

Response from KOODINGOct 27, 2020

Thank you for your feedback. We are sorry to hear you were not satisfied with shipping time. Your order experienced delay due to Korean thanksgiving week with all carriers and brands closed for the entire week. This was noted during checkout with new expected ship out date. Your order was processed as soon as brands started the operation and was shipped 2 days earlier than expected shipped out date. Thank your for your understanding.

Response from KOODINGOct 22, 2020

Thank you for your feedback. According to our record, your order was shipped 2 days earlier than the expected ship-out date we showed during the checkout. We do however noticed that USPS took longer than usual to deliver the package due to restricted service they are experiencing during COVID-19. We are sorry for the delay from USPS and thank you for your understanding during this difficult time.