KonnectedReviews of konnected.io

The item sounds great but the support service is non existent. I’ve had experience with many such suppliers and thought these were different but they are simply the worst I’ve ever encountered. I’d recommend using an alternative.

The hardware is excellent. I purchased the panel pro with 12 zones. I've replaced my original GE alarm board while keeping all the wired sensors. I just need my own remote access now.

Customer service is a challenge As you can not talk to anyone. They send links which I don’t understand.

very quick and reliable

I completed my pro panel install about 1 month ago, created my Smartthings application and now have Actiontiles browser for two separate wall-mounted tablets. All is working very well and as I'd hoped. Additionally, I purchased two tablet frames on the website. One was a perfect fit for my fire tablet, the other for a galaxy tablet was a bit tight to use. Contacting the maker, Jason, who chatted with me and then quickly made and sent to me a new frame that fits perfectly. Wonderful service from everyone involved...top to bottom!

Customer service is so important today, just being able to talk to a real person on the phone or online makes giving a higher rating easy. Then to put a cherry on top and get someone like I got with Andy W. is awsome!!!! I ordered the wrong item for my garage door opener and Andy walked me through the return and had the right part sent out right away. Thank you Andy W.

Great Product and support

The product addresses a need created by MyQ and works pretty well. Need documentation on integration with Homeseer.