KonnectedReviews of konnected.io

The communication was poor. I ordered $3500 worth of equiptment online. 90 mins later I called to change the order. I needed the replacements not conversion kits. The rep told me it was too late to cancel but Id get all of my money back. Instead of correcting the order they fullfilled the order and shipped it. Once I processed the return the new rep told me I'd have to pay fees for shipping. I have the chat log screen shots. I am not a happy customer. A ounce of prevention, and communication to resolve the order would keep me from disputing the payment. You can't tell a customer one thing then once you preceive you have more leverage change your story. I'm giving three stars because I know things happen but If it was one of my customers giving me a review this would have been a one star review. Now Im weeks behind and out money.

The product is good, the delivery is ok but it is not as good as what I hoped. I have used konnected pro interface for an alarm managed by home assistant. Even if this product is advertised as an "alarm system" it should be advertised as an "input output" interface for HA. Don't get me wrong, the product does what it says it does, but not what the title implies: - only 12 zones (inputs) that do not support "two voltages input" with tampering loops. (thus each loop takes one zone) . It could easily be implemented in hardware behind an abstraction - the outputs are only NO with n-channel mosfets => it is not compatible with the vast majority of sirens that are present in europe (thus, you must use a dedicated relay with NC circuit) - the board doesn't take any of the control logic, HA does all the work. - there are no mounting hardware included (only some weak duble side adhesive) All in all, the product is good, the product is working nicely but the price point is not competitive. A generic HA board is more than twice cheaper, as easy to use with the same functionalities. I hope the next generation will more focus on the needs for an alarm system.

I ordered two garage opener devices. I'm finding they are creating interference between the opener fob in my car and the garage opener itself. I cannot open my doors no further away than the end of my driveway. Per konnected.io article, I have put ferrite cores on the power line of the konnected.io garage opener devices and also the power cable to the garage opener. I have also moved them a bit further away from the garage opener. Nothing is helping.

The magnets are essentially worthless (I have low gauge sensor wires, but when you have 24 connections, there is a natural tendency for lift. The solution is to use a wire tie down to relieve rotational pressure. Others warned me - they were correct.

I suggest not calling it an alarm panel since it doesn't meet UL specs for an alarm system. Otherwise it's a great idea at a great price point. Connection and setup is straight forward and it does what it's intended to do which is to integrate alarm devices to home automation.

Products are great, but documentation and customer service needs improvement

Easy to setup which is awesome but the sticky tab holders sent with it are useless and don't stick to anything. One of the tutorials shows magnet holders which it did not come with. Now something I spent a good amount of money on is just hanging loose in the old alarm box hanging by the wires.