KonnectedReviews of konnected.io

The product didn't work for me but from the start the customer service was reachable and helpful

The pro alarm board is a big improvement over the legacy 6 zone boards. I should have bought it sooner. Installation was clear and support was great to work with. They could improve with support files that are pertinent to your home security setup. Smartthings doesn't recognize the alarm/siren and you have to comb through forum information to find out why. It is a known issue so it would be a smoother install if it were noted.

Everything works and MyQ is now gone at my house. Would like the GDO matter setup to be more official in HA as I think an update was made recently to include GDOs. This is my only issue at this time.

The product addresses a need created by MyQ and works pretty well. Need documentation on integration with Homeseer.

Good product. Easy to get it up and running.

I did not give 4 stars because there were no stand offs/mounting feet with the expansion board I ordered, that is a little cheap. Now I will have to run around to try and find some or place an other order with you guys and wait before I can complete the installation!

When getting rid of my landline I was given an ultimatum by my alarm company (which had bought out my original alarm company), "upgrade and pay us more per month for newer equipment or we won't help you with a cell dialer." After some research, I felt konnected provided the best option so I could tell the alarm company to go away. Best things about konnected are the price, ability to add additional boards and zones anywhere needed, an extensive online database to help with installation, and compatibility with your existing wired sensors and sirens. However, be aware this is not a direct replacement for the user experience you'd get with an alarm company. You need some basic alarm tech skills (I used to help a friend who was an alarm tech with installs) to get things up and running, then come the compromises and home-engineered solutions, because with konnected there are no keypads. Konnected is heavily dependent on everyone in the home using their smartphone to operate the system, which makes sense since you're probably self-monitoring anyway. If everyone in your home is okay with keeping their location services on, you can use geolocation to automatically arm and disarm the system and never think about it. However everyone in your home has to be onboard, otherwise you have to compromise and/or find other solutions. Want a beep for when a door or window is opened? No problem, although it might take a day to figure out how to make it work. Want a keypad that allows exit and entry delays? Well, I'm still working on getting an old iPad to work as my keypad (wall mounts and power solutions are limited), and while I've got the entry delay working I still haven't found a way to allow an exit delay. And I can't get one member of my household to even install the required app on their phone, which is why I'm having to install the keypad!!! Bottom line though, if you're looking for an alternative to monitored alarm companies overpricing their value and equipment, and want a wired alarm system and not some collection of battery-powered sensors, I think konnected is the best solution available. Just please come up with a keypad and I'll give you five stars...

Good response, helpful information and a product that is as it says