KonnectedReviews of konnected.io

Wonderful customer service! Great product

Very good support all the way. Amazing product thank you to everyone

Tech support did’t get it working was told to wait for an upgrade.

The Konnected alarm panel pro was super easy to setup. We now have an alarm system that is useable and we can monitor it ourselves with great reliability and it integrates well with our smart home automations.

Great effort on all but would be nice if there were videos or help setting up and using SmartThings.

I needed a new main board, but determining that was a challenge. Finding the replacement part was easy, however finding the support article that outlined the need for a new board was challenging. Apparently, a storm caused the Siren relay to short and activate the siren all the time. But this article was difficult to located to determine how to get the system fixed and back online. Maybe I needed to open a support ticket? Anyway, it's a minor thing, but worth noting. Otherwise, I'm a very big fan of the Konnected product.

When I decided to replace my ADT system, I was happy to find the Konnected product. The company has a good install base and it works very well with Home Assistant. When I did have an issue, they were prompt in replying and troubleshooting the issue with me. I think it's not for everyone as there are some technical aspects from a troubleshooting standpoint, but again that's way better than ADT every did. I recommend this wo anyone tired of paying a company to "monitor" your system for you.

Fantastic team and awesome product!