Kole Imports & CloseoutsKole Imports & Closeouts is the leading wholesale supplier of general merchandise for any business, organization or value seeker
Kole Imports & Closeouts (koleimports.com) has 526 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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526 approved reviews, newest moderated first
Carrie
Great site and over the top customer service. They even called personally to verify the purchase and see if there was anything else I needed. That just doesn't happen in this age of online purchasing. Nice job!
Antonio H.
Easy shopping, lots of category's. And they call to make sure it was you that put the order in. No other company I've dealt with does that, good security practices.
Christopher J.
Prices are good, and the customer service is great.
Ann N.
I placed an order over 2 months ago for stuff to use as a party favor for kids. I received some of the items, received a refund for a few items they said that was not in stock, and also received quite a few items I did not ordered as substitute for items that I ordered but was not sent to me for reasons unknown. I contacted KoleImports TWICE to return the items they had wrongfully sent me and to seek a refund for the items that I ordered but was not sent to me. I received an email from them that they will refund my money in a few days. Its over two weeks and I still have not received my refund and I am now stuck with 24 packs of junk. They do have items at reasonable price, but I believe that customers should be given what they ordered. If an item is not in stock, the money should be refunded rather than replacing the order with other items that are totally different and of no use to the customer. I had several items in my cart and was going to make another purchase, but because of this experience I would rather shop somewhere else. They even called me to complete my new purchase and offered me a coupon to use, but still can't issue my refund for the items they did not send me.
Response from Kole Imports & CloseoutsJul 17, 2018
Good Morning Ms. Neil We apologize to hear that you have not recieved a refund for the missing items in your order. To better assist you with this please provide me with you order number and i will look into this right away. Please email me over your order number and I wlll get this resolved by today. Thank You Michael Franco Kole Customer Service Manager [email protected] 1-800-874-7766 ext. 193
Cynthia Tatum R.
Placed an order for an upcoming event. A portion of the items arrived broken and I needed the exact number that I ordered. I contacted the company immediately, asking that the items be replaced. They would have to be mailed using two-day shipping for them to arrive in time. I was told that I lived too far away for them to do that. They told me they could only offer an account credit or refund. If the items you are ordering are for an important event do not count on this company.
Response from Kole Imports & CloseoutsJul 16, 2018
Good Afternoon Mrs. Tatum-Robison Thank you sharing your feedback with us regarding your experience with Kole Imports. We spoke regarding this and we do not have expedited shipping options available. Unfortunately we are unable to get you the products by your deadlline on July 18th. I have issued a credit request to our accounting department and we will get you refunded back for all reported damaged units. We would like another chance to re arn your business. I will offer you a 15% discount off your next order with us. All you will need to do is send the order to review and I can manually apply this discount for you. Again we apologize for any inconvenience that this may have caused you. Please feel free to contact me directly to address anymore concerns on this. Thank You Michael Franco Kole Customer Service Manager [email protected]. 1-800-874-7766 ext. 193
zakia M.
I ordered two times and I had very bad experience. They never send me all item that I ordered and when I send them messages for refund but no response from them . They are like thief 😡
Response from Kole Imports & CloseoutsJul 16, 2018
Good Afternoon Ms. Mun Thank you sharing your feedback with us regarding your experience with Kole Imports. We do take this concerns seriously. To better assist you with this please provide me detail with the item number and quantites that are missing. We will be able to review and will be able to offer resolution regarding this once we have those details. I will stand by for your response on this. Thank You Michael Franco Kole Customer Service Manager [email protected]. 1-800-874-7766 ext. 193
ericabethcason
I love the deals I get with this company! Their customer service is some of the best I have received.
Janet K.
Placed an order and received conformation only to find an email a couple of days later that the products I ordered were out of stock. I was very disappointed.