Kole Imports & CloseoutsReviews of koleimports.com

Initially I was extremely happy with my items. They were of high quality than I thought it may be, however when I realized that 6 of my items were not in the shipment (though I was charged), things began to go bad quickly. It took multiple emails and days to get anyone to understand what my issue was, and though I was told last Friday that replacement would be sent out, and tracking would follow, I have received NO FOLLOW UP. Then I received an invoice for $4 and change, though I do not know why. You already charged my CC for the FULL AMOUNT when I first ordered, even though you shorted my 6 items. I want to know when I can expect my 6 iphone chargers, and to see the account credited back for the $4 you are now trying to charge me. My next step will be to complain to the Better Business Bureau.

You read the description and see a pictures on the website, yet many of the items you get , are not what you ordered. You have ordered i time, with coupon code, then they delay your order, charge you more, and let the suprise overage appear on your bill. Its it or miss now with them, so I order a few things of what I'm interested in, and when the description doesn't match with the website, then it is less of a loss. Some of the products are great, but when you order a second time,sometimes its a total different product. Very annoying, probably best to stop and pick up in person at the store than order thru the mail and be disappointed.

Kole Imports is by far the worst wholesale company that I purchase from. They do not seem to care about filling and processing orders. How do they make money when they are so very useless. I am still awaiting an order to be filled going on almost 2 weeks now. I call and leave messages, email and still no response. This company is a joke, but not it's not funny.

Love this supplier, such a pleasure to deal with. So nice and helpful staff. The only thing I would like to be different is their prep service cost, but that's not critical at all comparing to everything else.

I purchase 70 pcs my first order from kole for my amazon business and after 10 days they cancel claiming out of stock.... Im very disappointment i spend so time to setup the Listing and now i have to deleted.. Also they not send me immediate refund im still waiting .. My 1st experience was not good at all.. Will see what comes up next..but the thing is if you face those issues from the start thats unacceptable and frustrating...

My one experience was wonderful and I plan to become a regular customer. John called me about the order and gave me clear directions to the warehouse. I forgot to bring my PO# (or some #), but the warehouse guy was able to help me. While he was helping me two other people asked if I needed help. I received my boxes and one of the young men even loaded it into my car.

(I highly advise that you closely monitor your bank account every time make a purchase with them) They kept double-charging my bank account and when confronted about it, they keep lying and denying it. When they provide proof, it's only what they want you to see. But, my bank has confirmed over and over again that they are in fact double-charging my account causing it to overdraft it with fees I'm having trouble paying. For Example... Proof: 09/24/18 Purchased product from them for (118.00) In my bank account, it says (-118.00) on that same day. It takes them about 2 weeks to ship the product out. And when they do, ANOTHER charge of the same price is taken from my account. Proof: 10/1/18 After I get a message confirming the product has been shipped, I go and look at my bank account to find another (-118.00) purchase taken out that I did not make. This happened numerous times before with me thinking that that's just how the process is done but it never made sense to me on why until I called my bank to find out they are double charging. They've even admitted that they had another customer complain about the same exact issue.

I purchased gloves for a fundraiser and the gloves came with a warning that they contained DEHP, a chemical known to cause cancer, birth defects and other reproductive harm. This was not disclosed on the item description when I purchased. After being on hold for 35 minutes i called back and finally spoke to the CS manager who stated they did not have to disclose that information and if I did not want the product i would have to pay the shipping to return, and there would be a 20% restocking fee. He finally agree to waive the fee. There was no apology for the oversight or any inconvenience caused to me , just repeated his justification that they were right and it was all right there in the fine print.. Nothing similar to the company blurb I listened to while on hold where it was repeatedly stated Kole is dedicated to exceptional customer service and they work towards solutions, not just service! Perhaps he should listen to their own message! No sense of responsibility - hiding behind company policy! very sad! i am disappointed.