Kohl'sReviews of kohls.com

I am so disappointed in Kohls. I have been a long term customer. I returned an order to the tune of $28.47 and was told that it would all be taken off of the bill that is due on Feb.15th. However, I now find that I owe $.28 because they had issued Kohls cash and that amount can't be refunded. Seriously? Now I have to drive back to the store to pay $.28 or I will be charged a late fee. I refuse to go through my bank and have them pay this amount. My time and gas will cost me more than $.28. I have always paid my bills on time as well. This could possibly make me want to cancel my card and only pay cash; that way I won't have to worry about this every again.

This review is about Kohl's in Quakertown, Pa. This store has gone downhill in the past few years. It is not well stocked, a lot of their things are not priced. When items on the rack says a certain sales price and same name brand and is taken to the register they say " oh this kind is 10 dollars more" even though it is not listed on the sale sign. Their items are marked up so much you just think you're getting a sale when you are not. The quality and selection are horrible. I used to love this store 5 years ago.

I've never seen as worse as online shopping. They always change the prices and never be honest. and they have bad customer service. I dont recommend

I hate shopping here. Took an Amazon item back (love Amazon) and got a 15% coupon can use on discounted items entire store. So I wasted 45 minutes trying to find two items..both on sale, to match and correct size. Finally. went to check out. a line. really slow. Told checker finally all items are on sale. item 1..nope. she argues with me. item 2…nope. Her idea is to go check the display like I am a liar. Then she says my items are only items that can’t be used with Amazon discount. OK DONE. WHAT A WASTE OF MY TIME. Never again! Kohls sucks.. And did she care? Nope!

Tried to order by phone and could not understand what they were saying .They goofed up the order and now I have to go and return it when it comes. What a shame !

On Dec 13, 2023 a hacker hacked my kohls account and placed an order for 2 google nest cameras. I called within a few hours of the order because it was placed while I was at work and unable to be on my phone so I did not see the order right away. They said they could not cancel the order because it was being processed even though the order had not left the facility yet. I was also informed that it would take up to 60 days for the investigation complete. Kohl's handling of customer problems and account information is seriously lacking. They do not protect their customer's information in a proper manner. They need to add two-factor authentication and requests for changing personal information should have a fail safe. I am extremely angry over the situation and will be closing my account with Koh's once this fiasco is over.

I will never shop online at kohl’s ever

Kohl's is the WORST store on the planet. You can't log into your account. You cannot see your bill or see your payments. You cannot pay your bill in a store.